Tailwind is a 50+ person tech company growing quickly — roughly doubling year over yearOur visual marketing software is loved by 400,000+ brands, small businesses, and influencers who use it to take their marketing efforts to new heightsWe have a big mission: make world-class marketing easy for everyoneAnd we’re looking for a customer success associate to help our members make the most of the tailwind web and mobile platformOur team and culture is our #1 priority by farNothing is more important to our long-term success.
What you`ll love...
Working at a company where everyone is an owner and everyone`s voice is heard
Helping small business owners thrive using the tailwind platform
Company-paid insurance premiums and an extremely competitive benefit package
Annual bonuses and salary refreshes twice a year
Flexible holidays, vacations, sick and personal days
Being immersed in a learning culture where your skillset is always growing
Extremely generous family benefits (including domestic partner insurance coverage)
What you`ll do...
Communicate with customers, help them reach their marketing goals, diagnose and resolve their technical problems quickly - all via email and written chat
Constantly look for ways to delight our customers on a wide scale
Be the voice the customer by gathering and communicating feedback to influence our product and education roadmap
Be on the lookout for new features ideas customers will come to love
Write technical knowledge base articles to proactively answer questions
About you...
Experienced: you`ve worked in tech support or customer service for at least a year
Empathetic helper: patience and empathy are two of your best virtues
Humble learner: you absorb data and feedback easily to improve and adapt quickly
Driven self-starter: you fiercely pursue your goals and strive for excellence in your career
Gifted written communicator: you have a knack for explaining technical situations via email, chat or social media
Juggler: you`re comfortable working with multiple online tools, apps, and evolving processes
Techie: you love technology and look for opportunities to teach others about it
`pinner` / `grammer`: you use pinterest or instagram and see the value in them
This role is open to anywhere in the united statesWe have physical office locations in oklahoma city and new york city, and we have remote team members all across the countryTailwind is an equal opportunity employerPlease don’t talk yourself out of applying if you don’t “check all the boxes.” we support each other’s growth and celebrate our differences at tailwindIf you’re passionate about this role, please applyWe’d love to hear from you.
More about us:
We are all owners (literally): we take responsibility, don’t pass blame, and don’t rest until the problem is solved
We`re growing quickly – roughly doubling year on year – and we`re profitable
We set audacious goals and tackle challenges daily, which leaves no room for ego or a sense of entitlement
We’re multi-office: most of our team members work in our headquarters in oklahoma city, while many of us call our new york city office home, and a few of us work remotely
We’re radically transparent: sharing new ideas and plans, giving feedback, and making everyone feel welcome in every conversation
Our growing team blends deep early stage dna (team + alumni have started 17 companies, and helped build 18 other startups) with industry expertise born out of leading names in tech and marketing such as google, youtube, aol, aweber, a la mode, bigwing interactive, paycom, apple, yodle and pci
We believe our industry’s lack of diversity hurts us all and work hard to foster a company culture that’s inclusive and appreciative of everyone’s talent, authenticity, and ideas — regardless of our differences
Learn more about life at tailwind: https://www.tailwindapp.com/careers glassdoor reviews: https://www.glassdoor.com/reviews/tailwind-reviews-e771559.htm - please note: while applying, we`ll ask you for your target compensation level; we use this question strictly to screen out candidates who are not feasible hires based on our compensation systemIt will not / does not impact what we offer any candidate.
