Job details
Salary $12 - $15 an hour job type full-time number of hires for this role 1
Qualifications
High school or equivalent (required)
Dispatching: 2 years (required)
Customer service: 2 years (required)
Full job description
We are looking for a full-time dispatcher / customer service rep for our information technology company, who will manage our tech team`s schedule, triage helpdesk tickets, and handle any issues from customers as they come in through calls or ticketsAssist sales team with purchasing and creating invoices, and other small duties.
Responsibilities
Manage dispatch portal and assign techs tickets
Take phone calls and open new tickets
Schedule techs and team members for onsite projects
Maintain a dispatch portal and make sure tickets are handled properly and on time daily
Work between customers and our techs to make sure communication and customer service is running at 100%
Any small extra assignments as they come up
Skills
Dispatching background or assigning members to work in a structured environment
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with crm systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Job type: full-time
Pay: $12.00 - $15.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to friday
Covid-19 considerations:
Yes all precautions are followed.
Education:
High school or equivalent (required)
Experience:
Dispatching: 2 years (required)
Customer service: 2 years (required)
Work location:
One location
Work remotely:
Yes
Work location: one location
