Job details
Job type full-time
Full job description
Client service account manager - uem operations what you’ll do: we’re looking for an experienced corporate client relationship manager to join our uem operations program, a team of specialists looking after about 50 clients whose mobility management and mdm solutions we’ve help transformYou’ll work with a full range of internal and external stakeholders through the lifetime of the project and beyond, helping them evolve and successfully manage their unified endpoint management programsThese client relationships will belong to you and we want you to develop them to a point of trust as you focus on delivering high levels of customer satisfaction and engagement by managing an exemplary service, providing them with insight and knowledge of industry trends and technology developments, and recognising any potential opportunities for improving client satisfaction and retentionYou’ll be presenting to clients on a regular basis, so must be confident creating and delivering presentationsAs an organization that is constantly trying to do more to improve ourselves and the services that we offer you’ll get involved with a variety of team and solo projects using scrum principles and processes.
Who you are: this role is for someone who excels at building relationships and trust with customers in a highly technical environment, ideally within telecommunications or the uem worldYou’re confident working as the “face” of a company to the client, acting as both a strategic customer escalation point, and tangoe advocateWe expect that you’ve got several years of corporate account management experience, comfortable handling data from a variety of resources and creating meaningful reporting that you then present at a senior level to your enterprise customersYou excel in managing escalations, capable of diving to the root of the problem to rectify the issue, creating new processes if necessary to ensure it’s not repeated, whilst demonstrating sound business judgment and decision-making skillsWhilst you won’t be directly managing others you will be allocating work to others in the team, so you’ll need to be comfortable coaching and motivating others to excel in their rolesWe work on an array of uem platforms (workspace one, intune, mobileiron, jamf, etc.) and use excel extensively, so we’re looking for a highly competent user of these technologiesYou’ve got great project management skills, confident meeting qualitative and quantitative goals and objectives and possesses great strong organizational, administrative, and time management skills.
Where you’ll work: this is a remote us-based role.
Who we are: our values: integrity · excellence · courage · selflessness
Tangoe is powered by cutting-edge technology and the top people in the it lifecycle management industryCustomers count on us to pay their bills, process their orders, manage their inventory, and find them savings for their global telecom, mobile, and cloud technology environmentsIn other words, we’re really rather fabulous, and gartner rates us as “visionary”!
What we offer: a competitive salary, along with a whole stack of other benefits too! we`re ambitious, friendly, driven, and passionateIf you want to be a part of a like-minded team in an evolving, challenging marketplace, then it’s worth us having a chat!
The legal stuff in really small print:
More information about tangoe:
Tangoe reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicantsIndividuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local lawsTangoe is an equal opportunity employer - minority/female/disability/veteran/current unemployment status.
Tangoe is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilitiesIf you need special assistance or an accommodation while seeking employment, please call (973) 257-0300We will make a determination on your request for reasonable accommodation on a case-by-case basis.
The law requires tangoe to post a notice describing the federal laws prohibiting job discriminationFor information regarding your legal rights and protections, please visit tangoe’s career page at https://www.tangoe.com/company/careers/.
As a federal contractor, tangoe is required to participate in the e-verify program to confirm eligibility to work in the united statesFor information please visit tangoe’s career page at https://www.tangoe.com/company/careers/.
Tangoe will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own payFor information please visit tangoe’s career page at https://www.tangoe.com/company/careers/.
Notice to recruiters and agencies: tangoe prefers to recruit candidates directly, rather than through a third party recruiter or agencyDo not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to tangoe or any employee of tangoeIn the case of candidate(s) submitted or presented to tangoe by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, tangoe explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agencyTo request consideration as a recruiting vendor, please contact our recruiting department.
