Taxjar is the leading technology solution for busy ecommerce sellers to manage sales tax and is trusted by more than 20,000 businesses.
Our core values
We know that we`re better together
We are always learning and growing
We shape our own destiny
We build relationships that matter
Taxjar’s remote-only team of 200+ people is growing quicklyWe have two immediate openings on the filing resolutions team for those who want to help us make e-commerce easier for everyone.
As an autofile manager on the filing operations team, you will coach a high-performing group of autofile specialists while working with leadership to continue to plan for, strategize and shape the team for the future.
Responsibilities:
Manage filing operations team of core filers and oversee the current filing queues for assigned region of states
Support career development and provide timely feedback to team by conducting regular 1:1s, completing performance reviews and handling compensation/hiring
Coordinate/delegate cross team efforts to account for all aspects relating to changes in filing processes
Stay up-to-date with operational as well as state department of revenue changes impacting sales and use tax return filing
Serve as the point of contact for filing operations for cross team conversations
Act as a liaison with the enablement autofile trainers for onboarding/training and the special ops leadership for current filing issues
Maintain high level team vision and be responsible for setting and exceeding performance-based, financial-based and autofile product-based goals
Contribute to autofile strategy discussions
Schedule, plan and lead filing operations team meetings
Communicate effectively with teammates in a fast-paced environment
Suggest improvements that increase the team’s efficiency and accuracy
Be willing to jump in and help the team however needed
Job requirements:
A minimum of 1 year leadership experience.
Experience building and leading a high-performing operations team that is focused on production, growth and efficiency
Able to prioritize team goals and adapt to changes that come up while working to meet those goals in a fast-paced environment
Highly collaborative and excel at building cross team relationships
Meticulously organized and able to follow key quality control processes
Excellent deadline and workload management skills, ability to prioritize/de-prioritize tasks as they arise
Strong verbal and written communication skills
Strong spreadsheet skills (sheets/excel/numbers)
Hungry, reliable, enthusiastic, empathetic, and humble (no egos, please)
Bonus qualifications:
Bachelor`s degree from an accredited college/university
Sales and use tax experience
Strong tax experience, accounting experience, legal experience, or customer service experience
Experience handling, reviewing, and documenting state changes
Experience with filing state returns
