Job details
Job type full-time
Full job description
About us
Teamsnap is a sports and communication platform dedicated to empowering play in youth sportsWe encourage our people to bring big ideas and tiny egos which lands us on outside magazine’s list of “best places to work” on the regular.
Teamsnap is seeking a highly motivated, collaborative, results-oriented customer success specialist (css) to manage and grow a territory of customers for our rapidly growing sports organization line of businessYou will work closely with members of our sales and support teams to be an advocate for our customers and help them achieve their goals with teamsnap.
This role will directly report to debbie holman with cross-functional stakeholders including product, marketing, sales, support and finance.
What you`ll be doing:
Manage a territory of 800 - 1,000 existing customers
Serve as an expert on our product to better serve our customers’ needs
Effectively onboard new customers through a combination of low & high touch methods
Build customer relationships in an effort to improve the customer experience, identify opportunities to maximize product adoption and generate high-quality referrals
Manage the renewal and billing process of annual subscriptionsgrow payments adoption and retention
What`ll se you up for success:
2+ years of customer success or account management roles for a software product (b2c and b2b) or web application (saas preferred)
Exceptional prioritization, organization, and time management skillsSome would say you could juggle fire with your skills
Customer-oriented mindsetYou are empathetic and know how to both set and meet customer expectations
Ability to communicate clearly and effectively through email, telephone, and video (zoom)
Proficiency with salesforceexperience in a high-growth atmosphere
Bonus points:
Experience with churnzero
Wordpress and html experience
Involved in recreational sports as an athlete, parent, coach or administrator
Teamsnap user (sign up for a free trial to see what we’re about)
Got cold feet? if you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applyingWe’re all humans with special talents that go beyond what’s listed here.
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Location*
We are headquartered in boulder, colorado, but this job is remote (unless you happen to live near boulder, in which case you’re welcome to come to the office)Teamsnap is a mostly-distributed company, so you must be very comfortable working with people who aren’t in the same physical location as you or each otherWhile we love all parts of the world, we can only hire permanent us residents at this time.
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Compensation*
We’re committed to equitable compensation for all teamsnappersThe salary for this role starts at a minimum of $60,000 plus bonus, equity, and benefitsThis applies to colorado-based employees only and may be adjusted based on work experience, skills, certifications, and geographic location.
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Benefits and perks*
Teamsnap provides a culture of trust, accountability, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.
Benefits include:
We`re not just remote, we are remote-firstWe`ve been working remotely since before covid made it cool
Unlimited pto and paid parental leave for all parents (not just primary or secondary)
100% premium coverage of medical/dental/vision for you and your family
401k to help you invest for the future
$1,500 annual learning and development stipend
Travel to fun locations for all-company meetings and team events
Generous home office allowance to set you up for success
Teamsnap swag to keep you looking sharp
Monthly stipend for health & wellness and much more! click here for the deets!
Inclusion and diversity
Bring your real selfCelebrate what makes you uniquePart of our commitment to inclusion and diversity includes deepening our relationships with our employee resource groups (women, people of color, and lgbtqia+)Our ergs partner regularly with the executive team and people experience team to hold teamsnap accountable in building an environment where everyone feels valuedWe are an equal employment opportunity employer.
Job type: full-time
Work location: multiple locations
