Job details
Salary $17 - $21 an hour job type full-time number of hires for this role 2
Qualifications
Us work authorization (required)
High school or equivalent (preferred)
Help desk: 1 year (preferred)
Full job description
Attention recent college graduates & help desk gurus! we are a media-based it consulting firm looking to hire a full-time help desk technician to join our growing teamThis is the ideal position for someone who is ready to kick-start their it career, or already has a few years of help desk experience under their belt and is looking to take their skill set to the next level, grow with our company, and learn something new each day!
Primary responsibilities (include, but are not limited to):
Essential tasks & responsibilities associated to tier i help desk support: troubleshooting pcs, printers, scanners, and other peripherals
Configure new computers in-house, and remotely when possible.
Diagnose, troubleshoot, and resolve technical issues.
Acquire technical knowledge dynamically and quickly to work towards problem resolution.
Document client communication, troubleshooting steps and resolution via ticketing system.
Monitor network monitoring systems and backups
User account management in active directory and within applications, including changes in accordance with defined policies and procedures
Experience and requirements:
1-3 years related experience
College degree preferred, but relevant experience may be substituted for education
Knowledge of active directory and group policy
Knowledge/experience troubleshooting windows 10 desktops and laptops
Knowledge of backup software and anti-virus software, especially in a server environment
Excellent written and verbal communication skills
Knowledge/experience with macs a plus
Experience with security policy, access control, firewalls, switches, router configuration, network security, and vpn
Ability to effectively research issues and solutions
As a consulting firm, we work for clients all over the greater-philadelphia areaYou will be expected to be able to troubleshoot remotely and communicate with clients in a professional manner via phone, email, and remote sessionWe handle many interesting issues and projects, and no day is quite like the next!
The successful candidate for this position is a self-motivated problem solverMust be comfortable speaking to clients on the phone, through email, and in person while being able to accurately diagnose issues, expertly address and resolve first-level problems, and document issues and resolution in a friendly manner.
We offer competitive pay and a generous benefits packagePay scale is determined by your skill set and is negotiable if a good, mutual fit is determined.
If you are interested, please forward your resume and any cover letter/additional questions to the email address on this postingNo phone calls, please.
We look forward to hearing from you!
Job type: full-time
Pay: $17.00 - $21.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to friday
Education:
High school or equivalent (preferred)
Experience:
Help desk: 1 year (preferred)
Work location:
One location
Work remotely:
Yes
Work location: one location
