Job details
Salary up to $20 an hour job type full-time contract number of hires for this role 2
Full job description
Job description:
This job will respond to inquiries and requests received from customers as well as online submissionsThis job will require a broad knowledge base across hr functional areas as a foundation to deliver timely, professional and courteous responses to all customers on initial inquiries and transaction support and executionThe incumbent will be the customer-facing representative for hr services and operationsIt is imperative that the incumbent possess the skills necessary to perform exceptional customer service, while performing transactions with a high degree of quality, accuracy and in a timely manner in accordance with agreed-upon service level agreements.
Responsibilities:
Provide courteous, respectful and reliable service to hr customers, including pre-hires, active and former employees and managers, and retirees.
Assess and resolve customer inquiries and issues (via phone, email and chat) or escalate to the next level of service within the appropriate functional area as per the service delivery routing structureWork with high quality and accuracy standards, capturing interactions within case management through case creation, update and closure.
Learn and understand hr functional area knowledge and be able to navigate finding and using content within the knowledge base, applying it to resolve inquiries efficiently and accurately.
Other duties as assigned or requested.
Qualifications
High school diploma / deg required
Bachelor’s degree in human resources or related field preferred
Knowledge of case management processes
Ability to work in a fast-paced environment while delivering quality results
Maintain strict confidentiality with regards to work processes and employee information
Translate & interpret foreign language (preferred)
Excellent customer service skills
Strong interpersonal skills to build and retain effective working relationships with customers and team members
2+ years of customer service/call center experience
2+ years of experience within human resources
Must a critical and logical thinker
Must have a great personality – this is key for this position
Must be able to multitask
Must be dependable
Must have technical aptitude
Must have general computer knowledge
Must have a desire to learn
Experience with workday or any other hr database or platform system preferred
Work schedule is monday-friday from 8:00am-5:00pm est
Job types: full-time, contract
Pay: up to $20.00 per hour
Work location:
Fully remote
Work location: remote
