Overview:
Why you`ll choose us
Teleperformance is a strategic partner to the world`s leading companies, bringing solutions and enhancing customer experience during each interactionWe are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standardsFor us, each interaction needs to be treated as unique.
Benefits of working with tp include:
Paid training
Competitive wages
Full benefits (medical, dental, vision, 401k and more)
Paid time off
Employee wellness and engagement programs
Your impact
Our customer service representatives are a very important part of our familyYou will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respondWorking in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the sameAs you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities:
Your responsibilities
Customer service representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Meet client sales objectives
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Qualifications:
What we`re looking for
High school diploma or equivalent
18 years of age or older
6 months customer service experience minimum
Typing 25 wpm
Be proficient in pc operation and navigation
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced environment
Ability to stay composed and objective
Strong listening skills
Being one of our people
It is our mission to always provide an environment for our employees that promotes happiness from the inside outWhen you work with us, you are valued and inspired to learn, to teach, and to growWe want you to come to work motivated to and proud to be on our teamThat`s why we continually invest in creating outstanding work experiences and endless development opportunitiesWe want you to be and feel at your best, always.
Teleperformance is an equal opportunity employer
