Overview:
Why you`ll choose us
Teleperformance is a strategic partner to the world`s leading companies, bringing solutions and enhancing customer experience during each interactionWe are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standardsFor us, each interaction needs to be treated as unique.
Benefits of working with tp include:
Paid training
Competitive wages
Uncapped bonus potential! the more you sell, the more you`ll earn!
Full benefits (medical, dental, vision, 401k and more)
Paid time off
Employee wellness and engagement programs
Your impact
Our sales representatives are a very important part of our familyYou will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respondWorking in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the sameAs you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities:
Your responsibilities
Make a difference by helping people get better and stay better! our sales specialists play a critical role in informing members of the benefits offered within the behavioral health programs and assisting them with signing up for high quality/effective careThe sales specialist`s call and conversation with members can be the catalyst that encourages members to seek care, improve mental health and continue their journey to overall better health.
Utilize phone, scheduling and crm tools to manage call results data and initial consultation scheduling to ensure the highest quality customer service within every interaction
Proactively engage health plan members in a discussion about the program benefits and how the program will help them
Schedule initial consultations for members that result in a meaningful and high-quality behavioral health care experience
Leverage established conversation guides to engage, connect and educate health plan members
Respond to health plan member questions or objections and ensure timely follow-up in responding to member requests
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Meet sales objectives as defined
Qualifications:
What we`re looking for
High school diploma or equivalent
18 years of age or older
1-2 years work experience in a call center/customer service or direct sales position
Healthcare industry experience preferred
1 year sales experience minimum
Proven sales results with selling skills
Ability to display superior rapport building
Ability to respond with empathy and sincerity
Typing 25 wpm
Be proficient in pc operation and navigation
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing, high energy and fast paced environment
Ability to stay composed and objective
Strong listening skills
Self-motivated team player with ability to multi task
Superior negotiating skills
Work from home requirements
High speed internet required, proof of internet speed required
Dedicated workspace
Being one of our people
It is our mission to always provide an environment for our employees that promotes happiness from the inside outWhen you work with us, you are valued and inspired to learn, to teach, and to growWe want you to come to work motivated to and proud to be on our teamThat`s why we continually invest in creating outstanding work experiences and endless development opportunitiesWe want you to be and feel at your best, always.
Teleperformance is an equal opportunity employer
