Overview:
Doing business with people, for people
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world`s populationThis kind of growth wouldn`t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunityHere, your success is our success.
Your impact
Our talent acquisition managers play an integral role within the tp familyWorking in a collaborative and engaging environment, you will be responsible for managing a team of recruiters across multiple geographies while building and maintain relationships with key stakeholders both internal and externalAs you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities:
Position details
The talent acquisition manager will support the business goals by supervising the quality, productivity and effectiveness of the team members assignedResponsible for overseeing the identification of potential candidates, by effectively sourcing, screening, and interviewing, all incumbents while creating a positive candidate experience.
Competitive wages
Benefits (medical, dental, vision, 401k and more)
Employee wellness and engagement programs
Paid time off
A fun, casual work environment!
Primary duties, responsibilities and requirements
Develop relationships with community partners to create brand awareness and increased applicant traffic within local markets
With direction from leader, develop innovative sourcing initiatives which result in a solid pipeline of qualified candidates
Manage the performance of individual recruiters and the entire team against established performance goals and metrics
Proactively acquire competitive market information and business strategies and consult with hiring managers and leadership teams to present different ideas
Adhere to 100% compliance for all regulation and laws
Manage assigned teams` effectiveness and productivity related to; sourcing, screening and hiring while ensuring standards are maintained and policies and procedures are adhered to
Actively seek new recruiting strategies that continually replenish the candidate pipeline based on market conditions and skill sets needed
Manage and track marketing efforts and candidate flow to identify gaps
Grow and maintain a robust recruiting department with a proven track record of success
Audit team processes to ensure alignment with organizational requirements
Develop strategies to continually ensure candidates offered meet the requirements of the role
Mentor, manage and develop assigned team members to ensure accountability as well as build relationships
Consistently communicate with key stakeholders on areas of opportunity, successes, and gaps in process
Perform other related duties as assigned
Qualifications:
Qualifications/skills
5-10 years` experience in a high-volume talent acquisition organization
4 years minimum experience in a leadership role managing a team of full life cycle recruiters
Bachelor`s degree or equivalent experience
Efficient time management
Sufficient depth of knowledge in employment law strongly preferred
Ability to influence across a matrix of business constituents
Proven track record of building rapport with employees, management, and vendors
Excellent verbal and written communication skills
Must have proficiency in microsoft office
Ability to express innovative thoughts/ideas with regard to recruiting and overall employee experience
Previous recruitment call center experience preferred
Ats experience - preferably icims experience
Being one of our people
It is our mission to always provide an environment for our employees that promotes happiness from the inside outWhen you work with us, you are valued and inspired to learn, to teach, and to growWe want you to come to work motivated to and proud to be on our teamThat`s why we continually invest in creating outstanding work experiences and endless development opportunitiesWe want you to be and feel at your best, always.
Teleperformance is an equal opportunity employer
