Overview:
Doing business with people, for people
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world`s populationThis kind of growth wouldn`t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunityHere, your success is our success.
Your impact
Our talent acquisition reporting managers play an integral role within the tp familyWorking in a collaborative and engaging environment, you will help make thoughtful, data-driven business decisions by designing and leading reporting and analytics that tell the story of teleperformance`s talent acquisition effortsThe incumbent will act as a strategic, consultative business partner within talent acquisition while support business partnersAs you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities:
Primary duties, responsibilities and requirements
Create, build, execute and own all ta reporting
Design and implement metrics to better drive decision making and align resources
Enhance reporting through the creation of dashboards and other data visualization techniques that enable management`s understanding of and access to key metrics
Analyze candidate data to uncover trends, identify issues, and make recommendations for improvement
Conduct research to gain insight around recruiting best practices
Lead project work identifying and implementing new analytics and process improvement related to the recruitment life cycle
Research, analyze, and present data from multiple internal databases and third-party software systems
Utilize project management methodology to ensure priority setting and focus on the business requirements
Lead the development of predictive analytics
Perform other related duties as assigned
Qualifications:
Qualifications/skills
Minimum 5 years of icims reporting expertise
Experience leading teams, direct/indirect and delivering analytics and reporting solutions
Bachelor`s degree or equivalent experience
Quantitative focus
Powerbi dashboard creation examples, analytical skills, ability to create processes and partner closely with workforce management and other business partners
Strong capability and comfort within microsoft excel
Love of data and using the data to tell the story
Experience with sql
Efficient time management
Proven track record of building rapport with employees, management, and vendors
Excellent verbal and written communication skills
Must have proficiency in microsoft office
Previous recruitment call center experience preferred
Ats experience - preferably icims experience
Being one of our people
It is our mission to always provide an environment for our employees that promotes happiness from the inside outWhen you work with us, you are valued and inspired to learn, to teach, and to growWe want you to come to work motivated to and proud to be on our teamThat`s why we continually invest in creating outstanding work experiences and endless development opportunitiesWe want you to be and feel at your best, always.
Teleperformance is an equal opportunity employer
