Job details
Salary up to $26 an hour job type full-time number of hires for this role 1
Qualifications
It: 3 years (required)
Us work authorization (required)
High school or equivalent (preferred)
Full job description
Please note: we cannot provide h1b sponsorship at this time
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We are seeking a tier 2 helpdesk support technician to join our team! this role provides a point of contact for end-users to receive support and maintenance within the organization`s desktop computing environmentThis includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (including but not limited to workstations, terminals, printers, and scanners) to ensure optimal workstation performanceThe person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.
Responsibilities:
Equipment support:
Install, upgrade, support, and troubleshoot for printers, computer hardware, and any other authorized peripheral equipment
Performs remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment
Customize desktop hardware to meet user specifications and site standards
Performs work in compliance with specified warranty requirements
Returns defective equipment/parts to maintenance inventory, documents customer repairs maintains, and restocks assigned parts inventory to ensure proper spare parts levels
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software
Use tools and methodologies to load, copy and customize operating system configurations for deployment
When the restoration is beyond the scope of the computers, laptops, printers, and any other authorized peripheral equipment the helpdesk/desktop support technician will escalate the issue/problem to the proper tier support team member
Responsible for tracking hardware and software inventory
Application support:
Install, upgrade, support, and troubleshoot mac os, windows 10 and microsoft office 365, and any other authorized desktop applications
Email account administration, i.e., account creation, management, and distribution lists in google gsuite, microsoft 365
User account administration, i.e., account creation, management and password resets
Familiarize end-users with basic software, hardware, and peripheral device operation
Works with vendor support contacts to resolve technical issues within the desktop environment
System maintenance:
Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment
Qualifications:
3-5 years previous experience in it working with executives and end-users
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Good spoken and written communication skills
Please note: we cannot provide h1b sponsorship at this time
About tenisitech:
Tenisitech builds scalable, stable it infrastructure for growing businessesWith over 20 years of experience in it management, we are experts in server and network architecture, implementation and security, it process development, cloud strategy implementation, endpoint security and management, and day-to-day support.
Our company values:
Transparent
Collaborative & communicative
Curious
Resourceful & driven
Job type: full-time
Pay: up to $26.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
Monday to friday
On call
Overtime
Application question(s):
My ability to occasionally work after normal business hours and on some weekends is best described as:
AI would be able to meet this requirement; it`s part of the job
BI would require advance notice of hours and/or weekend work then i would be able to meet this commitment
CI would not be able to meet this commitment
What motivates you?
What`s the best project you`ve ever worked on?
Have you ever worked on a project that was a failure? what went wrong? what would you do differently?
It`s 4:59 on friday night and a customer calls in with a complicated issueYou are just wrapping up your dayDo you:
AQuickly calm the customer down and let them know you would be happy to help them monday morning
BListen to the customer and handle the call just as you would have earlier in the day
CExplain to the customer that it`s friday evening and the next problem you want to work on is finding a cab to a party
DLet the voicemail system pick up the call and handle it monday morning first thing
EAsk your supervisor to handle the call, as they would much calmer in a time crunch situation
Education:
High school or equivalent (preferred)
Experience:
It: 3 years (required)
Work location:
Fully remote
Work remotely:
Yes
Work location: remote
