Job details
Job type full-time
Full job description
Tesla’s trt managers are the leaders of our service teamsIn this role, you will be responsible for delivering an impeccable performance across many aspects of the business
Expectations and responsibilities:
Our managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, and operations.
O people: our managers lead by exampleWe expect you to put your team’s success before your own, and actively involve yourself in your team members’ growth and developmentYour team will look to you to set the standard for open communication, active problem solving, and a positive work environmentWe will look to you to build a team of top talent and mentor the next generation of tesla leadersOur managers are the coaches of their teams – you must provide regular coaching and feedback and have a deep knowledge of your team’s strengths and opportunitiesYou will be responsible for leading change and inspiring your team every day.
O operational excellence: as a manager, you must understand and own every aspect of your team’s performanceYou will be responsible for driving continuous improvements to facilitate exceptional team output and customer serviceWe expect you to champion safety, efficiency, quality, and overall excellence in all your actions and decisions.
O our managers always act in the best interest of teslaYou must have a passion for our mission, our people, and our customers.
O the ability to shift quickly between roles to support the team is necessaryMust possess expertise in all roles not only within the team but within tesla
Technical acumen is required – you must develop a knowledge of all tesla products, as well as service systems, processes, and procedures.
Attitude and approach are everythingYou must:
O be a leader and a team-playerNo role is outside of the responsibility of a trt manager.
O love to change the status quo and work well in high-pressure situationsExceptional prioritization and time management skills are essential for success.
O be strategic and proactiveYou must think and plan to give your team the tools they need to be successful.
O be self-aware, flexible and open-minded.
O possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.
O be an advocate for your customers and your teamYour success depends on theirs.
General requirements:
Educational experience: equivalent professional experience.
O technical expertise is a requirement, must be an expert that can train, coach and multiply skills throughout the team.
Professional experience: prior leadership experience in a service-focused industryAutomotive expertise is required.
Leadership experience: experience leading teams and managing a diverse group of roles and responsibilities.
Process/operations experience: strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilitiesExperience running complex processes.
Employee benefits
As a full time tesla employee you will receive full benefits from day 1 for you and your dependents.
Kaiser and unitedhealthcare ppo and hsa plans (including infertility coverage)
3 medical plan choices with $0 paycheck contribution
Vision & dental plans (including orthodontic coverage)
Company paid life, ad&d, short-term and long-term disability
401(k), employee stock purchase plans, and other financial benefits
Employee assistance program, paid time off, and paid holidays
Back-up childcare and employee discounts
