Job details
Job type full-time
Full job description
Customer operations
Tessian’s customer onboarding project managers play an essential role in driving the adoption of tessian solutions at our enterprise customersAs an onboarding project manager, you will work closely with commercial and extended teams to build long-term business relationships and align with customers’ outcomes within assigned accounts.
You`ll be a critical problem-solver with previous experience in a client facing role and can work collaboratively internally (with both commercial and technical teams) and externally (from senior stakeholders to it professionals)You’ll be high energy, organized and have amazing communication skillsYou`ll have a strong aptitude and experience in working in b2b saas technology, with a strong desire to further your craft.
You will be responsible for managing complex projects end to end, owning the relationship with customers during the onboarding periodYou will also be responsible for supporting the delivery (and adoption) of complex new product functionality to our customersYou will own these projects end to end, defining all stages of the project lifecycle, highlighting all risks and mitigation as well as identifying issues, escalating where required and resolving issues throughout the project process.
We’d love to meet someone who:
An enthusiastic self-starter, comfortable working both independently and in a team setting.
You’ll have a track record of successful deliveries end to end, with strong customer facing and stakeholder management skills.
You have been in the high-tech industry for 4 years in a pre-sales or customer-facing consulting capacity or have other relevant technical experience that demonstrates your relationship building skills and ability to present material to audiences with varying levels of technical capability.
Industry knowledge of working in software or it change roll outs across multiple industries.
You have experience scoping and delivering agile technology projects, ideally with some certified project management skills such as prince 2, agile scrum or oracle trained.
You will be experienced with developing project schedules, metrics and communication channels; using both written & verbal channels to report risks, opportunities and progress.
You appreciate the technical trade offs when building software and can empathize with engineers, customers and partners alike
Why we think you`ll love it here ...
All tessians are part of the journey we’re on, so we offer equity options with every role and benchmark against other vc-backed companies to provide above market rate salaries for companies of our size.
Beyond this, there’s plenty more that makes tessian a great place to work:
A full week of work-remote a year (for those who aren`t fully remote!), in addition to 31 days of paid holiday (20 days pto + 11 federal holidays)
An extra day of paid holiday (up to 5) for every year you`re with us!
Curate your career with development experiences uniquely suited to you
We’re family friendly, with policies built to support you in all stages of life
High-quality macos tech kit for you to work on
Comprehensive & generous health insurance options
If you`re relocating to join the team in person, we`ll provide a contribution to help with your costs
On fridays we stop early for a virtual happy hour (or, to just log off for the weekend!)
- classpass subsidy - which you can use for either in person or virtual classes
A work-from-home subsidy for every new joiner to cover all your home office must-haves or, if you are fully remote we will kit out your home office through our remote office provider, first base.
Amazing remote socials with food and drink budgets
And, if you are based near one of our hubs (currently boston & austin), you will also have access to:
An array of breakfast options, delicious snacks, drinks and a top-of-the-range coffee machine
Flexible work from home policy (for those who aren`t already fully remote)
Team lunch provided once a week
Whole team socials every quarter
Dinner budget for those times you just can’t tear yourself away
Equality & diversity ️
Our mission to empower and protect people is a reflection of two of our values: human first and we do the right thingFor us, diversity, equity and inclusion is also a reflection of these core values.
As a human first company, we are committed to creating a diverse, equitable and inclusive environment where all our tessians have the opportunity to thriveWe strive for a better tessian, and a better worldWe`re working inside and outside tessian to improve diversity and equity in our industry, and foster an environment where everyone feels a sense of belonging.
Our strategy touches each part of a tessian’s life cycle, from applicant to employee, ensuring that we keep dei at the core of every point in our candidate and employee experienceRead more about our dei commitments here.
Obligatory small print
Please note that we do not accept applications or résumés from recruitersAny unsolicited cvs, profiles, or names, submitted in any format, by any channel, to any of our team, will be deemed to fall outside any terms and/or conditions with either the person submitting the information or their company of employment/representation.
By submitting your application to tessian, you consent to tessian retaining your information and contacting you about future job opportunities, that may be of interest, for up to 2 years in accordance with our privacy policy
Please note, that any job offers will be subject to the candidate passing background screening checks.
We`re a #li-remote company offering choice first working practices where possible.
