Job details
Salary $50,000 - $60,000 a year
Full job description
More about the associate tenant advocate role
The covid-19 eviction defense project (cedp) seeks qualified candidates with exceptional ability to organize a high-volume caseload and manage cases from intake through to referral or resolution with supervisionThe successful candidate will have a a demonstrated ability to empathize with and interact effectively with people who are experiencing hardship, including the potential loss of housing, collect and organize documentation, manage a busy schedule, utilize multiple service platforms and adapt to a rapidly-changing environment.
To further ensure success, candidates are expected to work comfortably under deadline pressureYou must have strong written and verbal skills as well as the ability to collaborate with peers and managers to adapt and improve new processesTop candidates will be familiar with basic housing and rental principles, and have good time management and organizing skillsSpanish language skills are desired but not requiredWe offer competitive salary and benefits which are detailed below.
In this role you will:
Conduct client and landlord intake interviews
Review client rental assistance applications
Engage with landlords on behalf of community firm clients
Organize client files in an online database
Track deadlines with assistance from your supervisor and manage calendars for your caseload, occasionally assist with cases from other team members and external partners
Gather/collect, review and log required documents and information to support the accurate and timely processing of cases
Understand key success measures for your role and submit daily and weekly progress reports
Maintain and update databases and tracking systems accurately and as designated
Respond to all case-related queries
Ensure efficient, accurate and effective administrative information and assistance
From time to time work in person with clients and teammates
Tenant advocate requirements:
Associate degree or equivalent work experience required, bachelor degree preferred
Minimum one to two years of experience in an advocacy, customer service, social services or law related environment
Analytical thinker with detail orientation, self-starter with ability to solve problems with supervision
Demonstrated proficiency working with customer relationship management databases or similar tracking and organizing technologies
Organizational skills and ability to prioritize your workload with rapidly changing demands
Proficient in microsoft office, and the google suite
A home office setup that includes a private, quiet place to conduct confidential telephone and video-conference sessions and a computer with reliable access to high speed internet
We’re looking for you if your background and skillsets include:
A background working with diverse communities
Comfort with ambiguity in a fast-paced, all-hands-on-deck environment
Demonstrated passion for social impact and social justice
Willingness and desire to fight for tenants’ rights in a variety of settings
Strong interpersonal skills and the ability to work collaboratively and proactively with a diverse team and clientele
Comfort with and ability to effectively navigate a remote work environment
Why us?
Our cofounders have collaborated for for more than five years and are committed to building a company where everyone feels seen, and all employees are included in the co-creation of an environment in which they love to work.
At the community fund and cedp you’ll be:
Joining a new firm at its founding and will be able to play a substantial role in its growth
In a social enterprise with a sustainable business model focused on one of the most critical issues in society – access to and preservation of affordable housing
Able to grow within the organization
Part of a diverse team of talented advocates and activists that share your passion for diversity, equity, inclusion and justice.
Important notes:
While this position includes some remote and some in-person work, candidates must reside in the state of colorado and ideally live in the greater denver metro area.
This is not a paralegal or legal positionYou will be interfacing on a regular basis with the legal team, but you will not be performing legal duties.
Because all positions at the community firm require some in-person work from time to time, and to protect our clients and our employees health and safety, current covid-19 vaccinations are required to work at the community firm.
Equal opportunity
The community firm is an equal opportunity employerWe celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits & compensation
Salary range $50,000 to $60,000 per year, based on experience.
Benefits include health, vision, dental, four weeks’ paid vacation, short-term and long-term disability, and 401k.
