Job details
Salary from $60,000 a year job type full-time number of hires for this role 1
Qualifications
Master`s (preferred)
Full job description
Position description
Under the direction of tcf chief executive officer, the director of operations and training oversees the day-to-day operations of the compassionate friends, incShe/he implements aspects of the long-term vision, plans and conducts trainings, and builds out tcf programmingShe/he leads event planning, maintains and creates operational systems, and updates procedures for efficient administration and delivery of servicesThe director of operations and training oversees tcf staff, staff development, volunteer management, and member involvement.
Position responsibilities
_ tcf day-to-day operations _
Oversees operations and program staff.
Creates and maintains operational systems and virtual office procedures.
Oversees the administration of contracts, state registrations, chapter filings and recordkeeping, ein processes, yer filings, and registered agent records.
Oversees chapter relationships and daily communication with volunteers and tcf members.
Collects and maintains statistical information regarding tcf programs and operations.
Prepares operational reports with monthly summaries of all internal activities across the team and organization.
Oversees planning for special projects and ongoing tcf projects.
Volunteer program *
Implements strategic goals for the tcf volunteer program.
Oversees volunteer chapter leadership relationships.
Plans and implements comprehensive volunteer training for tcf key volunteer roles, including chapter leaders, steering committee members, virtual support moderators, and regional coordinators.
Addresses questions, concerns, or issues that may arise among or with volunteers; mediates chapter member issues.
Designs and implements a comprehensive volunteer management program including oversight, accountability, and recognition.
Event management *
Oversees contract implementation for tcf events.
Develops the event schedule, staff assignments, and event vendor contracts.
Leads the event planning committee to plan all aspects of events.
Supports local chapters with planning of local events and integration with national processes.
Develops and implements national resources for large scale events (i.eWorldwide candle lighting program, giving tuesday, virtual trainings, and inspirational events).
Development and fundraising
Assists in establishing and implementing annual development plan efforts.
Manages and oversees major annual fundraising initiatives.
Helps cultivate new revenue opportunities and financial resources.
Integrates development, fundraising, and revenue growth into all available aspects of projects and areas managed.
Communications and public relations *
Supports the ceo with representing tcf in the community as requested.
Oversees development of monthly tcf enewsletters for volunteers and full member list.
Works with staff to develop communication materials for events, special projects, and fundraising campaigns.
Ensures that tcf branding standards are clearly defined and maintained for use.
Minimum qualifications
8-10 years serving in a leadership position within a non-profit organization required.
Phd/edd/psyd/master’s degree preferred; bachelor’s degree considered with appropriate experience.
Experience and knowledge supporting bereaved parents, siblings, and families.
Experience working on a national scale in non-profit leadership preferred.
Proven track record of successful organizational management and business skills.
Excellent written and oral communication skills.
Strong leadership skills and ability to inspire positive interaction and teamwork among staff and volunteers.
Proven commitment to staff retention, staff development and the ability to create a caring, professional, and respectful workplace culture.
The ideal candidate will possess the following personal attributes:
Ability to hold self and others accountable; self-driven and results-oriented.
Able to view issues from multiple perspectives.
Committed to diversity, equity, and inclusion throughout the organization.
Collaborative work approach
Diplomacy, prudence, and good judgment
Impeccable integrity
Strong problem-solving skills
The ability to think critically, make decisions, and follow through with plans.
The ability to inspire a team of people to work together toward a common goal.
Trustworthiness, respectful, tactful, and empathetic
The ideal candidate will exhibit the following behavioral and professional competencies:
Business acumen – must possess a high-level of broad business and management skills.
Results-drive – dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
Mission-focused – committed to building and maintaining an organization that puts the mission first and strives to accomplish the vision.
Team builder – ensures that the right people are in the right roles; fosters commitment, trust, and collaboration among leaders and stakeholders.
Resource development – provides the leadership that is necessary for identifying and cultivating financial support from all sources, traditional and non-traditional, that can be mobilized for organizational impact.
Collaborator – understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
Governance – understands non-profit governance and fiduciary responsibilities.
Brand-steward – is a steward of the brand and understands his/her role in growing and protecting the reputation of the organization in the community.
Job type: full-time
Pay: from $60,000.00 per year
Benefits:
Health insurance
Paid time off
Schedule:
Monday to friday
Weekend availability
Education:
Master`s (preferred)
Willingness to travel:
50% (preferred)
Work location:
Fully remote
Work location: remote
