Job details
Salary $36,000 - $41,000 a year job type full-time number of hires for this role 1
Qualifications
Associate (preferred)
Microsoft office: 1 year (preferred)
Customer service: 1 year (preferred)
Full job description
Company background:
For 25 years, the conference exchange (confex, for short) has provided software as a service for collecting, organizing, and sharing the information presented at conferencesThrough three recessions and a pandemic, it has provided its employees a stable and stimulating work environment and its customers both reliable and innovative services.
Most of our clients are non-profit associationsThey serve diverse professions – including medicine, mathematics, physical sciences, social sciences, engineering, arts, and moreTheir conferences are designed to share the latest knowledge, to support continuing education, to promote collaboration, to spur new thinking, and to advance their professionsFor most of the last year these conferences have been held onlineAs the pandemic subsides will resume supporting a mix of online and onsite programs in cities across the us and around the worldLearn more about us at www.confex.com.
Position snapshot:
This is a full-time, 40 hr/wk, 5-day/wk, mostly work-from-home job, offering some flexibility in working hoursMost confex staff work between 8 am and 7 pm eastern, monday-fridayWe are looking to hire the right candidate to start right away, and are accepting applications from ri, ma, nh, sc, fl, mo, ca, co, tx and washington d.c.
Conference project managers work with meeting planners and conference participants to make sure they have a positive experience with every step of the conference process - from collecting proposals from people who wish to speak at the conference, through invitation and scheduling of speakers, registration, on-site recording of live talks, and all aspects of virtual conferences.
About the position:
As a conference project manager, you will be a member of our amazing support teamAfter on-the-job training, day to day, you will be the main point of contact for 3-12 clients (depending on the time of year, client size, and other factors)Conference project managers:
Maintain supportive and consistent communication with clients via email, phone, and video calls, training and assisting them in the use of our software, anticipating and responding to clients’ needs.
Configure interactive websites to client specifications, using tools built by our developersThis can include modifying forms, importing data, writing instructions, creating reports, configuring business rules required, changing order of submission pages, creating submission forms, and more.
Communicate client requests to a team of programmers and working closely with them to test and deploy software upgrades and new features.
Provide technical support to site users (eventual conference presenters, moderators, and attendees!) via phone, email, and video conferencing
Collaborate with other confex teams (development, media and more) to support client conferences holistically and completely
Troubleshoot unexpected client site behavior and implement efficient solutions
Assist other support team members with covering clients during vacation and sick time
Other duties and opportunities according to client needs and/or employee’s interest.
Occasional weekends or weeknights may be necessary to support clients during conferences but are not regularly expectedAs the pandemic subsides, this position will include the opportunity to travel 1-5 times per year to help with onsite conference support.
We can promise that you will never be bored but will always be challenged to learn new things.
What we are looking for:
Maybe you are fresh out of college or looking to switch gears into a different careerMaybe you are looking for a flexible position that allows you to work around your children’s school schedule or give rusty, your pet iguana, a long walk at lunchRegardless of where you are coming from career-wise, we are looking for people who are excited by the thought of supporting conferences with their exceptional right-brain people skills and tech-savvy left-brain computer skills.
A successful candidate in this position will be:
Customer service oriented, friendly, and personable
Tech-savvy and computer literate
Organized, with excellent time management skills
An excellent communicator (oral and written!)
Be open to learning, trying new things, and asking questions
A creative problem solver and self-directed learner
Other things that are nice to have, but not required:
A bachelor’s degree in any field
Interest or experience in event planning, public relations, and/or customer service
Experience with html or relational databases.
Experience with web-based communication platforms such as zoom
About the perks
This is an entry-level positionStarting wages are generally between $36,000 to $41,000 per year depending on location and experience, often more including overtime.
Other benefits include:
· twenty days of paid time off per year
· health, dental and vision insurance
· hsa and dependent fsa plans
· a retirement plan with company match.
If you live near our ri or dc office and do wish to work in the office regularly or occasionally, we offer an attractive, casual work environment.
Apply Now:
Interested? we are excited to hear from you! please include both a cover letter and resume when applyingFeel free to add them as one documentCompelling candidates will receive an invitation to join us for phone interview screening before continuing in the processFinal interviews will be conducted on a zoom video call.
Job type: full-time
Pay: $36,000.00 - $41,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Day shift
Covid-19 considerations:
This job is currently completely remote in the interest of the health of our employees.
Application question(s):
Do you currently reside in one of the states listed in the job description (ri, ma, nh, sc, fl, mo, ca, co, tx and washington d.c.)? at this time, we are currently unable to hire candidates outside of those states in the u.s.
Education:
Associate (preferred)
Experience:
Microsoft office: 1 year (preferred)
Customer service: 1 year (preferred)
Work location:
Fully remote
Work location: remote
