Job details
Job type full-time
Full job description
For more than 160 years, the hanover has been committed to delivering on our promises and being there when it matters the mostWe live our values every day, demonstrating we care.
Our personal lines operations team is currently seeking an instructional designer in either a hybrid or fully remote environmentCandidates must be in eastern or central time zones.
This is a full time, exempt role.
Position overview:
The instructional designer is responsible for identifying and developing learning / instructional materials and support opportunitiesThis includes designing quality, state of the art training media and multi-purpose online reference materialsThe identification and development process requires a close professional partnership with the customer and web production elements so that business needs are met in a timely mannerA high degree of technical competency using pc windows and web based learning modalities is required.
In this role, you will:
Manage multiple training design projects
Conduct ongoing customer needs assessments using written surveys, personal interview techniques, 360-degree feedback, and course evaluations.
Recognize gaps between the desired performance and what can be achieved by formal training and information design.
Monitor quality control to assure that effective and innovative alternative learning methods are meeting the customers needs.
Develop and write measurable action-oriented objectivesApply adult learning principles in design decisions.
Develop evaluation tools to measure course effectiveness.
Develop a scope document and a project plan using best practices and identifying key sign-off points.
Create prototype-training/instructional/reference documents using standard protocols.
Design and develop script/storyboard/wireframe using multi-media and interactive designs which assure course content integrity
Plan, coordinate and conduct alpha and beta testing activities
Work with appropriate subject matter experts for course delivery whenever appropriate
Partner with training professionals to mentor subject matter experts who are part of the training delivery team
Consult with customers to recommend alternative design and delivery training solutions
Maintain a schedule for the revision of training materials and delivery media
Manage internal and external vendor resources.
Apply principles of information design and architecture to organize information and information flow.
What you need to apply:
3-5 years related experience
Bachelor`s degree or equivalent work experience.
Possess and apply a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of moderately difficult assignments.
Usually work with minimum supervision, conferring with superior on unusual matters.
Professional knowledge and experience with software used in the development and delivery of web-based training including dreamweaver, frame maker, web works publisher, adobe acrobat, paint shop pro (or other graphics software) and microsoft office.
Excellent organizational skills; ability to handle many projects simultaneously
Demonstrate the ability to work well with co-workers, sharing information freely
Demonstrate the ability to listen to customers, co-workers and deliver what is requested
The ability to work within a given timeframe to produce the best product possible without exceeding deadline or budget.
Excellent time management skills
Strong attention to detail
Good communication and creative problem solving skills
Flexible and able to work under pressure
Knowledge of, and experience with information mapping is desired
The ability to use a personal computer and standard office equipment.
The ability to travel as necessary.
This job posting provides cursory examples of some of the job duties associated with this positionThe examples provided are not a complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.
Career development:
It’s not just a job, it’s a career, and we are here to support you every step of the wayWe want you to be successful and fulfilledThrough on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
Benefits:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home lifeAt the hanover, you’ll enjoy what you do and have the support you need to succeedBenefits include:
Medical, dental, vision, life, and disability insurance
401k with a company match
Tuition reimbursement
Pto
9 company holidays
Flexible work arrangements
On-site medical/wellness center (worcester only)
Eeo statement:
“the hanover values diversity in the workplace and among our customersThe company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, the hanover insurance group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, hanover does not discriminate against qualified individuals with disabilitiesIf you require a reasonable accommodation, as a candidate for employment, please inform the hanover talent acquisition office.
Privacy policy:
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