Job details
Job type full-time
Full job description
As the digital production specialist will collaborate across key internal marketing team members to schedule tasks, deliver content updates, html coded emails, and activate promotions to be completed by firm deadlines and meet internal stakeholder expectations while ensuring a good customer experience across traveler-facing (lhw.com and b2c emails) and hotelier-facing channels (hotelier portal and b2b emails).
You are able to effectively manage, prioritize and execute multiple digital production tasks submitted by internal and external stakeholders as part of content updates and cross-channel promotions and customer-focused initiatives catering to both travelers and hoteliersYou can work as a part of a cross-functional marketing team members to deliver initiatives on time, ensuring the overall customer experience meets the business objectives, is seamless and intuitive, quality-driven and positively reflects the brand.
This is a full-time position located in new york cityWe offer flexible workplace policies that can accommodate work from home to candidates who are comfortable traveling to our nyc office location (5min walk from grand central station) three days a week.
In this role you will:
Manage and execute requests for publishing of new or updated content on lhw.com using sitecore cms:
Create and update landing pages
Manage merchandising placements on lhw.com (home page banners, pop-up banners)
Build property pages for new hotels
Facilitate translations and implement content which has been translated into multiple languages by regional team members
Publish press releases in support of pr initiatives
Manage and execute requests for publishing of new or updated content on the hotelier portal using salesforce:
Create and update pages
Update navigation elements
Update promotional placements
Build and deploy email communications within salesforce marketing automation platform
Code html emails as part of email platform migration, touchpoint execution, and email content updates via the salesforce marketing automation platform
Manage and test distribution lists and data extensions to support targeted email communications to audience segments.
Be responsible for quality assurance across channels, continually testing and ensuring content is displaying correctly and web pages and emails are error free in multiple browsers desktop & mobile
Manage end-to-end execution of key projects and campaigns:
Prioritize tasks based on business criticality and firm deadlines and employing an efficient workflow to ensure on-time delivery
Understand project objectives and stakeholder needs
Determine and manage execution timelines across channels (lhw.com, hotelier portal, email)
Update cross-functional team on status of requests and initiatives via digital collaboration tools (jira, confluence)
Ensure marketing stakeholders are clear on the process, lead times, and requirements associated with implementation on lhw.com and email channel
Responsible for timeliness and accuracy of implementation for each channel
Support end-to-end translations process for email and web channels including submission of content for translations and collaborate with cross-functional and global colleagues to ensure consistency and accuracy of implementation across key languages and across channels
Collaborate and manage communications with cross-functional team members within marketing based in nyc and with regional teams across apac, emea and south america.
Maintain metadata aligned to seo and sem strategies
About you:
You have...
2 or more years of experience in a digital/web production and/or web content operations role or other related experience
Experience and proficiency of html coding is required (knowledge of css is a plus)
Experience with a content management system is required (specific experience with sitecore a plus)
Must be able to work on-site at the nyc headquarters office when office is re-opened
You are...
A strong project manager with an ability to effectively manage, prioritize and execute multiple competing priorities within tight timelines
Able to work independently with minimal supervision and as part of a cross-functional team environment
Able to be flexible and agile while working in a dynamic environment
A strong collaborator and team-player
Strong organization skills with emphasis on being customer-focused and detail-oriented
Excellent written and verbal communication skills
Proficiency with microsoft office
Experience with salesforce marketing cloud platform is a plus
Design skills (adobe photoshop) is a plus
Experience with other web collaboration tools (jira, confluence) is a plus
Some experience with content translation project management is a plus
About the leading hotels of the world, ltd(lhw)
Comprised of more than 400 hotels in over 80 countries, lhw is the largest collection of independent luxury hotelsIn 1928, 38 independent hoteliers came together to create lhwSince then, the company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped alps of europe to the african veldt, to share them with adventurous souls who seek the remarkably uncommonThe lhw community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experienceHeadquartered in new york city, the company maintains offices in 20 cities around the globe.
Lhw is committed to offering employees the opportunity to be inspired, grow professionally, and expand horizons as part of a passionate, service-oriented, and collaborative cultureIn order to do this, we offer our employees great benefits that include, but are not limited to:
Comprehensive medical/dental/vision/fsa
Paid time off (pto)
Travel benefits
Employee development programs
Many other enticing perks
For more information go to www.lhw.comFor career opportunities go to www.lhw.com/careers.
Lhw is an equal opportunity employerLhw does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.
