Job details
Job type full-time
Full job description
Orvis has been outfitting adventurous travelers since 1856, and our orvis adventures division continues that tradition with “trip of a lifetime” experiences to outdoor destinations worldwide using our extensive network of high-quality outfitters, lodges, and local travel specialistsWith our expertise in products, services, and exceptional customer service that our customers rave about, orvis is uniquely positioned to offer luxury adventures in fly-fishing and wing shooting.
We have a full-time opportunity within the orvis travel team for a guest services coordinatorThis role will support the travel team in providing the personal service needed to plan, pay for, and enjoy experiences that include fly fishing and other outdoor activitiesThe guest services coordinator should bring a combination of organizational skills, the ability to respond quickly to a variety of tasks, an eagerness to learn and improve existing processes, and a commitment to providing outstanding serviceThe ideal candidate will enjoy a collaborative work environment and possess the experience and confidence to make decisions that will impact the businessExperience with event planning, hotel/resort sales, tour operations, or customer service is preferred.
We firmly believe that the only way for orvis to achieve its vision, is to have a company culture that is supportive and inspires the individuals who will get us thereOur associates take pride in our world-class service and products, treating customers, vendor partners, and each other with integrity and mutual respectWe work in a supportive, team-oriented environment, focusing on performance, continuous improvement, and exceeding our customers’ expectations.
The orvis company and our associates are committed to giving back to our communities and protecting natureWe invite and inspire associates to connect with the adventure and wonder of the outdoor worldCome join us in a life outdoorsWe believe the most meaningful experiences are created by sharing the love of nature and being inspired by its endless possibilities.
Who you will be working with:
This position will report directly to the guest services managerThis position will also involve extensive contact with travel customers, endorsed partners (lodges, outfitters and guides) and other departments within the orvis company.
Remote candidates will be considered.
What you will be working on:
Post-booking customer service support, including delivery of confirmation materials, billing statements, and coordinating with vendors to ensure a superior guest experience
Creating and tracking traveler codes in salesforce and microsoft excel
Creating and mailing confirmation packets, final letters, and customer appreciation gifts
Creating and updating rosters for group trips
Answering and directing inbound phone and email inquiries
Ordering supplies: notecards/envelopes, luggage tags, discount cards
Gathering information for travelers and assisting them with general questions
Filing flight information and updating manifests
Assisting with reservation changes / cancellations
Skills and experience we are looking for:
Ability to learn new processes quickly and work independently in a fast-paced environment with strong organizational skills and extreme attention to detail
Confidence and ability to make decisions and work without supervision
Advanced skills in microsoft word, excel, outlook in a network environment
Ability to communicate clearly and accurately with customers, colleagues, and international vendors, both verbally, written, and in person
Genuine enjoyment of working with customers and treating them as valued guests
Outgoing personality and a desire to be a key member of a highly functioning team of travel professionals
