Job details
Salary $18.12 - $24.46 an hour job type full-time
Full job description
At the portland clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serveJoin our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.
Job title: clinical call center medical assistant
Supervisor: nursing supervisor
Hours per week: 40/non-exempt
Department: clinical call center
Hiring bonus!
$1000 bonus to be paid upon reaching 90th day of hire.
$500 bonus to be paid upon successful completion of 1 year of employment.
The following information is designed to outline the essential functions and position requirements of this jobIt does not identify all tasks that may be expected, nor address the performance standards that must be maintained.
Primary function: responsible for taking patient phone calls according to the approved written protocolsAssist with electronic in basket work between telephone calls including mychart messagesEscalate calls as needed to the clinical call center rn for triage and advice.
Duties and responsibilities: (*essential functions)
1Maintain communications with clinical call center supervisor*
2Interact with supervisor to resolve inter-department problems, concerns or conflicts*
3Comply with hipaa regulations at all times.*
4Assist in completing tasks from the in baskets in the electronic health record (ehr), such as mychart messages, letters to patients, expiring orders, etc.
5Schedule patients for appointments as needed.
6Follow the portland clinic’s (tpc) guidelines for documentation, including use of forms and computer data entry using the ehr*
7Maintain safety standards such as use of patient safety equipment, knowledge of emergency procedures, body mechanics and ergonomics.*
8Participate in quality improvement projects, including assessment of office functions and systems with implementation of methods to improve efficiency and outcomes as requested by supervisor.
9Attend nursing department meetings and in-services.*
10Answer patient’s phone calls and messages in a timely manner*
11Maintain high level of confidentiality*
12Participate as a team member to assist and train others as needed.
13Work closely with clinical call center rns, asking for their guidance in patient care situations as necessary*
14Participate as an active team member in a patient-centered medical home.
15Work respectfully and collaboratively in a team environment with a spirit of cooperation.*
16Attend work regularly as scheduled*
Education/certification requirements:
Current medical assistant certification or certification within 30 days of employment or current oregon emergency medical technician (emt) license (basic or advance) and national emt registration with the national registry of emergency medical technicians (nremt.)
High school diploma or equivalent
Current american heart association (aha) cpr certification
Experience/qualifications/skills preferred:
Previous experience in ambulatory care
Values team success
Compassionate, patient, and tactful
Proficiency in charting and documentation
Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone
Competency in language, grammar, and spelling
Ability to interact and establish good rapport with people over the telephone and in person, often in stressful situations
Capability of effectively working on more than one task without a reduction in the quality of work and service performed
Ability to react calmly and effectively in emergency situations and to work under pressure
Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision
Compensation and benefits:
401k plan with employer matching up to 4.5% annually
Comprehensive medical, dental and vision insurance
Flexible spending account
Voluntary benefits: life, dependent life, short-term disability, amongst others
3+ weeks pto accrual per year
One paid wellness day, and one paid volunteer day per year
Employee assistance program
