This is a remote position, therefore, the candidate selected will be required to work from homeIn addition, travel is required 60% or more of the time.
Manage aftermarket account needs and growth for raymond national account customers.
Job responsibilities:
Define customer specific metrics / contract requirements and implement methodology for collecting, analyzing, and communicating;
Assess performance and identify problem areas periodically;
Take corrective action to address where needed;
Coordinate local dealer teams and coach as needed;
Gather local dealer feedback to better understand site specific behaviors or conditions that may influence performance;
Use qualitative customer data collection (surveys, site visits, webinar / teleconferences) to monitor customer satisfaction;
Analyze data to identify areas of opportunity or improvement;
Identify / prioritize customer needs and match raymond / s&sc solutions to address;
Develop account specific pricing consistent with sales strategy;
Develop account plans to grow existing aftermarket product business and add new aftermarket products where possible in partnership with the rami account manager;
Drive communications to the customer, local dealer and raymond;
Elevate areas of concern and pull in appropriate support personnel as needed.
Bachelor’s degree required in business or related field5 or more years of related experiencePrevious material handling industry experience is preferred.
Equal opportunity employer minorities/women/protected veterans/disabled
