Job details
Job type full-time
Full job description
This position is located in rosslyn, va
The darden school of business has an exciting opportunity for an it technician to support our campus in rosslyn, virginiaThis role will be based at sands family grounds (sfg) in rosslyn, virginia, our state of the art facility with expansive views of the capital region and state-of-the-art classrooms, offices and event space.
The it technician will support darden’s programs to ensure the best it support for students, faculty and staffThis includes consultative and technical support services to faculty, staff and students to ensure timely problem resolution, system/data access and optimal system performanceThis position will also provide application, operating system, computer hardware, network, and printing support to the clients at the school in a timely manner.
In addition to providing it support, this position may provide av/classroom support as neededTravel to charlottesville, va for periodic training is required.
Availability to work weekends and evenings is required .
Specific duties and responsibilities:
Support client requests in a timely manner via walk ups, email, chat, and phone in a timely manner with the goal of resolving all assigned requests within 4 hours.
Provide excellent customer support to the faculty, staff and students of the university of virginia darden school of business in the rosslyn location.
Communicate complex technical information to novice computer users; diagnose and resolving common desktop software, hardware and communications issues including the ability to use enterprise troubleshooting tools.
Manage assigned tickets and seek assistance from the department supervisors as needed for assistance or escalation.
Follow established procedures for inventory accountability and control.
Create and edit powershell scripts to facilitate the automatic installation of software and apply configuration settings.
Work with technology vendors to attain warranty parts and repairs.
Use established imaging technology to ensure that all builds conform to established guidelines.
Communicate complex technical information to novice computer users; diagnose and resolving common desktop software, hardware and communications issues including the ability to use enterprise troubleshooting tools.
Provide basic application and system training for users.
Regularly work toward specific team goals and assist clients in achieving their teams` goals.
Assist as needed with daily av requests, including powering and monitoring equipment, troubleshooting issues, securing and installing portable equipment as requiredPerforming equipment breakdown and storage as required.
Assist in maintaining and monitoring audiovisual equipment, software, and cloud resources.
Assist in training faculty and staff to utilize av resources available to them.
Professional experience and education:
Bachelor`s degree in computer science, mis, computer engineering or related discipline with at least three years of experienceRelevant experience may be considered in lieu of a degree.
Possess thorough knowledge of information technology concepts and terminology; desktop os and supported software applications; network fundamentals; ip protocol and fundamental troubleshooting techniques.
A+ or microsoft mcsa certification strongly preferred.
Experience with powershell scripting.
Experience with microsoft intune technologies or equivalent.
Strong technical and troubleshooting skills.
Knowledge of audio visual/television and computer systems is essential
Ability to work independent of supervision.
Good verbal and written communication skills to convey technical guidance and information to clients.
Strong customer service skills with the ability to communicate with all levels of computer expertise.
Ability to prioritize shifting projects and initiatives in a fast- paced environment.
Excellent written and verbal communication skills.
Demonstrated organizational and presentation skills.
Strong coaching/teaching skills.
Experience working in an academic environment preferred.
This position will remain open until filledThis is an exempt level, benefited positionThe university will perform background checks on all new hires prior to employmentFor questions about the position or the application process, please contact ashley cochran, senior recruiter at alc6dk@virginia.edu .
Please apply through workday , and search for `r0028931`Complete an application online and attach a cover letter and cv/resume all into the resume submission field, multiple documents can be submitted into this one fieldInternal applicants must apply through their uva workday profile.
Covid vaccination requirement
The university of virginia expects all current and new employees (uva health system and academic), to be vaccinated against covid-19.
If hired to work within the university health system, you will be required to provide proof of vaccination or be willing to receive the vaccinationEmployees may request a medical or religious exemption from vaccination.
If hired to work on the academic side of the university, excluding the school of medicine, school of nursing, upg, and the health systems library, you will be required to provide proof of vaccination or be willing to submit to mandatory, weekly prevalence testingEmployees that are working 100% remotely will not be subject to weekly prevalence testing; however, if the employee works on uva grounds (including the medical center) even intermittently, then they are required to be tested for covid-19 once per week on an indefinite basis and follow masking mandates.
Note: some medical and safety-sensitive positions require vaccination and are not eligible for an exemptionFor more information on how the vaccination and testing requirements will apply to you at your work location, see the uva new hire vaccination requirements webpage.
The university of virginia, i ncluding the uva health system which represents the uva medical center, schools of medicine and nursing, uva physician’s group and the claude moore health sciences library, are fundamentally committed to the diversity of our faculty and staffWe believe diversity is excellence expressing itself through every person`s perspectives and lived experiencesWe are equal opportunity and affirmative action employersAll qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
