Company summary
Taking care of our customers, our communities and each otherThat’s the travelers promiseBy honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 yearsJoin us to discover a culture that is rooted in innovation and thrives on collaborationImagine loving what you do and where you do it.
Target openings
1
Job description summary
Travelers is seeking a passionate marketing & communication platforms team lead to drive assessment of new martech saas platforms, standardize governance of existing platforms, and deliver capabilities/solutions in an agile wayIn this position, you will partner with the circle lead to establish and proliferate common enterprise practices, delivering high-demand capabilities for priority platforms by guiding day-to-day work of small scale teamsYou will drive the strategy and roadmap of an exciting and diverse set of products as part of our marketing & communications stack, with an eye toward platform synergies, integration and product orchestration to best-enable the enterprise.
Specifically, this role will be focused on driving a standardized practice strategy for high-priority marketing platforms, work flow and wiki platforms, as well as digital communication platformsCandidates for this role should bring innovative thinking and a creative approach on how and what technology platforms we can deliver to drive travelers digital marketing, ops, communications, and analytics forward.
In addition, individuals in this role will need to establish themselves as a technology thought leader for their space, helping to drive the organization forward in new directions based on business priorities.
This position may be based 100% remotely or in one of our offices.
Primary job duties & responsibilities
Define, prioritize and ensure a ready backlog of work for a smaller scale product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
Effectively manage a backlog of deliverables and capabilities as well as `test and learn`/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
Understand and implement team goals and strategy, ensuring alignment with circle and value stream vision; articulate team goals and strategy effectively to key stakeholders, circle leads and team members.
Act as voice of the end-user; have a deep understanding of and respond to customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
Own team backlog, including prioritization and refinement; make trade-off decisions to maximize value.
Optimize the flow of value by setting objectives and key performance indicators (kpis) for solutions.
Inform and participate in business readiness; understand the impact of change, implement the approach to manage adoption and mitigate resistance.
Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; look for opportunities for continuous team and process improvement.
Partner with circle leads and peers to effectively communicate resources required to achieve defined business outcomes.
Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.
Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
Minimum qualifications
Two years of work experience in related field required.
Education, work experience, & knowledge
Bachelor’s degree preferred.
Two years of experience in digital platform management preferred.
Job specific technical skills & competencies
Agile mindset: embody agile core values of openness, courage, respect, focus, and commitmentInfuse agile principles, practices and methodologies to achieve team success.
Product mindset: focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the team
Influence: ability to influence behaviors of leaders and without traditional hierarchy.
Servant leadership: foster an environment where individuals thrive as empowered and equal members of a team.
Communication: ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience
Collaboration: expertise working with others in a cross-functional multi-team environment.
Continuous improvement: demonstrate a commitment to continually improve, share learning with others and encourage team development.
Employment practices
Travelers is an equal opportunity employerWe value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
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