Job details
Job type full-time
Full job description
When you are part of the team at thermo fisher scientific, you’ll do important workYou’ll have the opportunity to grow and learn in a culture that empowers your developmentWe have created an inclusive, global environment that values the power of diverse talent, backgrounds, and experiences to drive speed, productivity, innovation, and growthWe are seeking an energetic, responsible candidate to join our growing organization.
Thermo fisher scientific inc(nyse: tmo) is the world leader in serving scienceWith revenues of $25 billion and the largest investment in r&d in the industry, we give our 80,000 employees the resources and opportunities to make significant contributions to the worldThe customers we serve fall within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions, and government agenciesOur products and services help accelerate the pace of scientific discovery and solve challenges ranging from complex research to routine testing to field applications.
Job description:
Provide user support for customer relationship management (crm) break/fix, maintenance, and enhancement requests.
Act as a liaison between crm business users/stakeholders and the crm it support team.
Serve as a subject matter expert on thermo fisher’s crm platform and advise the business on the optimal utilization of crm and best practices within the system.
Partner with crm it support team and business stakeholders to set prioritization on crm requests.
Conduct root cause analysis on crm break/fix requests.
Lead business requirements gathering for all assigned crm support requests.
Support content generation for crm governance committee review.
Work with crm it support to ensure that that technical development requirements align with business stakeholder requirements.
Develop test scripts and lead user acceptance testing for all assigned crm tickets.
Manage the crm master data management and cleanup processes.
Develop reports and advanced finds to support the reporting needs of the business.
Required knowledge or experience with:
3+ years of experience as an analyst working with crm systems; prefer microsoft dynamics or salesforce applications
Strong written and verbal communication skills
Experience developing reports or advanced finds within crm platform
Creative, collaborative problem solver that thrives in a fast-paced team environment
Ability to translate business problems into technical solutions
Minimum education requirement: bachelor’s degree or related technical field experience
