Job details
Job type full-time
Full job description
When you’re part of the team at thermo fisher scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safeYour work will have real-world impact, and you’ll be supported in achieving your career goals.
Location/division
Unity lab services provides a single source for integrated lab service, support and supply managementOur customized service offerings and world-class service experts have the flexibility and experience to uniquely address your business needsWhether you are looking to arrange for service on one instrument or are seeking resources to manage service and support for all your labs, there is a unity lab services solution to meet your business needs.
To deliver service solutions without boundaries, programs are offered for all instruments, equipment and laboratory supplies, regardless of vendorAs a laboratory partner, unity lab services provides researchers what they need, when they need it, to maximize their ability to focus on science and drive innovationLet our expertise complement yoursUnity lab services provides:
Simple access to integrated service delivery: unity lab services provides complete solution design and implementation for seamless laboratory service and support management with one partner.
One solution, regardless of vendor: service and support programs for all instruments and supplies, regardless of manufacturer.
How will you make an impact?
As a field service engineer, you are responsible for managing all aspects of field service support, customer relationship management and providing detailed reports to the customerThe successful candidate will provide complete services on chromatography and mass spectrometry equipment systems, including installation, repairs, preventative maintenance, and instrument qualificationsYou will also coordinate resources and work with the service team to deliver technical expertise to customers with high-quality results to ensure high-customer satisfaction.
This position is remote and has a primary focus in the greater manhattan area (nyc).
What will you do?
Perform on-site installation, repair, maintenance, qualification, and validation of chromatography (hplc/uhplc) and mass spectrometry (lcms) equipment systems at various customer labs across the region.
Provide technical expertise in identifying, evaluating and developing systems and procedures that are efficient and meet user requirements.
Provide phone, augmented reality, and live support to resolve customer service requests
Schedule and track service calls, handle personal parts inventories, and complete job tasks and complete service reports using a customer management software
Analyzes, review and inspect findings to settle source of problem, and perform repair, replacement, or other corrective action.
Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
Analyze reports of technical problems to resolve trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Regularly attend factory provided technical and service training on newest and latest chromatography and mass spectrometry products developed by thermo fisher scientific.
Provide accurate service reports, expense reports, company provided car maintenance, and other administrative tasks.
How will you get here?
Education
Minimum educational requirement is a bachelor of science degree in sciences, engineering, electronics or equivalent experienceBackground in chemistry or biochemistry preferred
Experience
Experience with chromatography and/or mass spectrometry
Experience with solving problems and repairing analytical equipment
Experience with method development and analytical chemistry preferred
Position may require covid-19 vaccination and/or routine testing, per client discretion
Knowledge, skills, abilities
Must have valid driver license
Ability to travel up to 40% overnight domestic travel
Ability to work overtime and/or outside regular business hours, and/or on-call work
Regularly lift and/or move up to 50 pounds; and occasionally lift and/or move 100+ pounds
At thermo fisher scientific, each one of our 75,000 extraordinary minds have a unique story to tellJoin us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo fisher scientific is an eeo/affirmative action employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employmentPlease contact us to request accommodation.
Accessibility/disability access
Job seekers with a disability: thermo fisher scientific offers accessibility service for job seekers requiring accommodations in the job application processFor example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairmentsIf you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255 *Please include your contact information and specific details about your required accommodation to support you during the job application process.
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application processMessages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
