Job details
Job type full-time
Full job description
When you’re part of the team at thermo fisher scientific, you’ll do meaningful work, that makes a positive impact on a global scale! join 80,000 colleagues who bring our mission to life every single day to enable our customers to make the world healthier, cleaner and saferYou’ll find the resources here to achieve your career goals and help take science a step beyond by developing solutions for some of the world’s toughest challengesThis includes protecting the environment, making sure our food is safe, and helping find cures for cancer.
Position summary
The strategic account relationship director is the primary client advocate for the harmonization of the pharma services group (psg)`s global network of capabilitiesDelivers a consistent & elevated customer experience through site-to-site standard methodology adoption, critical issue mitigation and robust governance programsLeader works cross functionally with business unit leaders, subject matter authorities, strategic accounts leaders, business development executives, business & program management(site, divisional) to drive a spectacular customer experience that enables strategic growth.
Responsibilities:
Serves as the primary partner to the strategic account leader and the relevant business development executives in the execution of the overall customer strategy across all pharma services businesses
Develops and leads processes to prevent and handle above-site customer concerns.
Implements & drives robust network governance programs in partnership with client and business partners.
Leads client key performance indicators to predict and ensure operational and revenue delivery.
Applies site-to-site findings & ensures harmonization and continuous improvement opportunities using a practical process improvement (ppi) attitude.
Uses global master services agreements to ensure client and business accountability
Works closely with site business managers and program managers to identify client business expansion, change of scope and profitability opportunities across the network
Partners with program managers and business managers to harmonize and scale the client’s experience from development to commercial
Develops relationships internally and within the customer’s organization to enable stellar customer support, proactive issue resolution and an improved customer experience.
Understands the key operating cycles and imperatives of the client from development to commercialization: budget cycle, strategic sourcing priorities and business processes.
Utilizes customer relationship management and reporting tools to accurately forecast, communicate and update on central initiatives & objectivesManages, updates, maintains and records all relevant activities in required databases.
Minimum requirements/qualifications:
A minimum b.scDegree required, strongly preferred in a scientific subject area (chemistry, biochemistry, or chemical engineering) or business-related field.
Mba or professional business education highly preferred.
Previous customer management or project management experience.
Strong analytical skills, financial acuity, customer mentality required.
Strong problem-solving and collaborative skills
Proven success engaging optimally with senior leaders both internal and external to the company.
Requires proof of covid-19 vaccination by {11/15/2021}
Non-negotiable hiring criteria:
Minimum of 10 years in commercial, program management, relationship management type roles.
Demonstrated experience working with sophisticated initiatives in a matrix environment with multiple partners.
A strong teammate with tried ability to coordinate activities and influence actions across a team and company.
Strong negotiation and communication skills.
Self-motivated, bias to action, strong customer advocacy mindset.
Benefits:
We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits!
Thermo fisher scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospectsWe offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
Eeo/reasonable accommodation:
Thermo fisher scientific is an eeo/affirmative action employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected statusWe will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employmentPlease contact us to request an accommodation.
