Job details
Job type full-time
Full job description
Who we are
Thermon, inc., is an industrial technology company headquartered in austin, texas serving the global energy, power generation and chemical marketsWe are publicly traded on the nyse and have operations in 26 locations around the globeWe provide innovative solutions by deeply understanding our customers` needsOur values of care, commit and collaborate are the bedrock of how we conduct business both internally and externally.
The role
The crm marketing analyst collaborates with thermon`s global sales and marketing teams and crm users to supply employees with the right tools and technology to create exceptional customer relationships that generate profitable revenue for the companyThe main responsibility of this position is to maintain a successful crm system that serves the needs of the salesforce, ensures the global sales teams are properly trained to maximize the effectiveness of the crm system, and that thermon`s crm meets reporting and forecasting requirements of the organizationThis position will report directly to thermon`s manager, global marketing.
What you will do
Train new and existing users on how to use the thermon crm solution while providing ongoing technical support and user adoption best practices.
Work directly with sales teams to quality/disqualify leads to opportunities, while ensuring all open crm opportunities are maintained and current in our crm environment.
Create and maintain documentation on processes, application configuration and training materials for users.
Develop and maintain relationship with dynamics crm partner to ensure issues are addressed in a timely manner.
Pro-actively partner with sales managers to identify continuous improvement opportunities to thermon`s crm system in conjunction with thermon`s growth and strategic initiatives.
Develop, implement, and maintain policies, procedures, and associated plans for crm software administration and appropriate use.
Participate in the integration process with other enterprise systems to ensure the integrated crm and erp solution provides enhanced productivity through a streamlined process for the salesforce.
Collaborate with the global marketing and sales teams on key strategic initiatives as needed
Ad-hoc reporting and providing support to the marketing communications and research teams as needed.
Who you are
Data quality: prioritizes data quality and continuously works to maintain a clean and unfettered databaseIs well organized and detail oriented with the ability to drive things to completion.
Collaboration: is able to develop strong relationships with leaders and employees at all levels and areas of responsibility within the company and is able to work effectively across functional boundaries in a matrix environment.
Customer focus: is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind.
Communicating effectively: expresses ideas and information in a clear and concise manner; adapts message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
Champions integrity and trust: is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn`t misrepresent him/herself for personal gain.
Drive for results: is action oriented and focused on producing high quality outcomesCan be counted on to successfully execute goals; steadfastly pushes self and others forward to the goal.
Decision quality: makes good, timely decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutionsAble to move forward without all of the data.
Problem solver: steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can find common ground and get cooperation with minimum noiseDeals fairly with non-performance and is unafraid to deliver tough messages when necessary.
Knowledge and experience:
Education – bachelor`s degree or higher in a relevant or technical field.
Experience – three (3) to five (5) years relevant experienceMust have extensive knowledge of crm software, microsoft dynamics preferred.
Capable to speak effectively before groups of all levels throughout and outside the organization.
Excellent working knowledge of microsoft office programs.
Reasoning ability – use of basic reasoning, and ability to resolve issues quickly with limited direction from a superiorAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formatAbility to make good judgments and render good decisions.
The company has an established record of innovation and excellenceWe recognize this is only possible with the hard work and dedication of our employeesWe strive to maintain a dynamic and diverse workforceWe offer an environment where collaboration, mentoring and professional growth are encouragedIdeal candidates for our team recognize the value of being part of an organization that not only provides competitive rewards but also promises a great career.
When applying please submit your resume and cover letter referencing this job post.
We wish to thank all applicants for their interest, however, only those invited for an interview will be contacted.
Recruiters need not to inquire as a retained search firm in engaged.
