Job details
Salary $40,000 - $75,000 a year job type full-time number of hires for this role 5
Qualifications
Customer service: 5 years (preferred)
Full job description
Outbound call specialist
Duties and responsibilities
An outbound call specialist has a simple goal: convert leads into new calls for the partner and account management teamsTo accomplish this feat, an outbound call specialist performs the following tasks:
Educate customers
Outbound call specialist simultaneously provide prospects and customers with information about a business’ products and services without sounding “robotic” or “rehearsed.” as such, top outbound call specialist often possess a strong customer service background.
Retrieve customer information
One of the most important tasks of an outbound call specialist involves retrieving customer information and entering it into a crm systemOutbound call specialist set up new customer accounts, access existing customer accounts, and manage sensitive customer data across one or more computer systemsThey multitask frequently and in many instances update records in a computer system while conversing with customers.
Respond to customer concerns and questions
An outbound call specialist understands a company’s products and services and their advantages and disadvantagesThat way, an outbound call specialist can quickly address customer concerns and questions and overcome potential roadblocks in the sales cycle.
Meet productivity goals
For an outbound call specialist, merely sharing information about a company’s products or services is insufficientInstead, they must meet kpis to ensure optimal productivity and efficiencyCommon outbound sales representative kpis include number of activities, activity goals, and closed salesOutbound call specialist meet with firm leadership to discuss kpis and may be eligible for bonuses or pay increases if they achieve or surpass sales milestones.
Provide inbound call assistance
If a business is overwhelmed by inbound sales calls, an outbound call specialist may be asked to assist with these callsOutbound call specialist possess communication skills that make it easy to transition between outbound and inbound calls.
Outbound call specialist skills and qualifications
Outbound call specialist prioritize short-term client satisfaction and long-term business goalsApplicants should possess the following skills:
Customer service – outbound call specialist ensure prospects and customers enjoy an outstanding experience any time they engage with a brand
Research experience – outbound call specialist are research-oriented; they enjoy learning about prospects and customers and find innovative ways of engaging with them to drive sales
Persistence – outbound call specialist frequently deal with difficult prospects and customers, but they must remain driven and positive even in the face of adversity to transform leads into sales
Communication skills – outbound call specialist are personable communicators who clearly and persuasively describe products and services to customers to encourage sales transactions
Tools of the trade
Outbound call specialist will work in a remote environment for this position and are comfortable using the following software and equipment during a typical work day:
Microsoft office (including excel, powerpoint, and word)
Customer relationship management software (hubspot crm)
Telephones and telephone headsets
Voicemail automation solutions
Job type: full-time
Pay: $40,000.00 - $75,000.00 per year
Benefits:
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Work from home
Schedule:
8 hour shift
Monday to friday
Weekend availability
Supplemental pay:
Bonus pay
Commission pay
Experience:
Customer service: 5 years (preferred)
Work location:
Fully remote
Work location: remote
