Job details
Job type full-time
Full job description
The engagement manager will have proven success estimating and managing scope, schedule and costThe candidate will be fluent with current project management methods (agile, waterfall, etc.) and know when to apply each to specific project needs.
Responsibilities
Act as an expert and consultant to communicate thirdera`s unique approach to fulfilling requirements
Provide the single point of contact for customer projects, demonstrating exceptional communication and ensuring the highest level of customer satisfaction
Coordinate, manage and ensure completion of all project tasks
Lead status calls, project meetings, and other client and stakeholder meetings to ensure project outcomes are successfully delivered
Establish customer requirements, prepare deliverables, and lead teams to successful delivery in terms of scope, budget, client satisfaction and achievement
Provide day-to-day support in a highly cross-functional organizationBe a “go-to” authority for the functional team on deployments and projects
Contribute to the growth of our company by helping to build out collateral, improve existing methodologies, conduct internal training, and develop best practice improvementsDrive continuous improvement of user experience, implementation methodology, and service offerings based on client experiences
Travel to customer sites as needed
Qualifications
3+ years previous experience in an engagement manager/project manager role
Project estimation experience
Ability to clearly communicate to both technical and non-technical stakeholders
Proven project history maintaining high customer satisfaction in complex environments
Working knowledge of itil
Proficient with ms office and other productivity and project management solutions
Strong history of problem solving
Candidate must be located and eligible to work in the us
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