Director of professional services
If you are interested in an opportunity to make an immediate impact to a fast-growing software company, thought industries is currently looking to expand its professional services teamWe are looking for a dynamic and experienced learning domain expert to help differentiate us in the marketplace.
What can i expect from the job?
Professional services at thought industries is all about delivering on the value commitment we make with each and every saleTo achieve that, we partner with our customers and guide them to the best path to valueAdditionally, we offer value add services that will help to embed thought industries’ solutions in the fabric of an organization`s operating modelThis role is about creating new and differentiated services offerings, positioning the right offerings to our customers and prospects at the right time and the enablement of the services team on the delivery of our various offeringsThe director will be responsible for partnering with senior leaders in the sales, services and product organizations to support pre-sales activities and drive acv growth, ensuring delivery of the commitments we make to our customers, supporting revenue growth of the organization, and advocating for delivery excellence.
Responsibilities:
Lead a go-to market pod team responsible for pre-sales support, booking and revenue attainment, and positioning winning, deliverable, sticky solutions to our prospects
Act as a domain expert in the learning space and effectively leverage that expertise to enhance both the sales and delivery of our solutions
Drive internal efforts to improve the presales processes and supporting artifacts.
Supporting internal efforts to improve onboarding processes and supporting artifacts.
Support the sales engineering team as they build out prospect specific trials and demos such that they resonate with our prospects’ businesses.
Directly and indirectly supporting sales activities.
Creation and enablement of value-add service offerings in the learning strategies, instruction design and site design space to unlock value for our customers.
Directly and indirectly supporting value measurement, realization and adoption efforts for customers.
Collaborating actively with peers on the ps leadership team and across the organization to drive excellence and new initiatives.
Desired skills & experience:
5+ years experience with online learning software, or equivalent experience
5+ years’ experience selling b2b products in enterprises
Proven team management experience
Executive-level communication and presentation skills
Excellent organizational skills
Excellent business and technical acumen
Superior analytical, communication, and interpersonal skills.
