Manager, implementation
If you are interested in an opportunity to make an immediate impact on a fast-growing software company, thought industries is currently looking to expand its professional services teamWe are looking for a dynamic and experienced team leader to grow our implementation team.
What can i expect from the job?
Professional services at thought industries is all about delivering on the value commitment we make with each and every saleTo achieve that, we partner with our clients and guide them to the best path to valueAdditionally, we offer value add services that will help to embed thought industries’ solutions in the fabric of an organization`s operating modelThis role is responsible for leading the implementation team as a part of overall client project deliveryThe implementation manager will be responsible for partnering with project management, technical delivery, and training to ensure delivery of the commitments we make to our clientsThis is an exciting opportunity to define and drive implementation at a rapidly growing startup whose clients include mid market to fortune 100.
Responsibilities and expectations:
Oversee and allocate resources to implementations and professional services projects
Ensure we deliver on the promise made at the point of sale
Client centric approach to implementation
Passionate about solving clients problems
Ability to translate client business goals and problems into a successful implementation
Standardize implementation methodologies and find opportunities to improve
Develop and document implementation team sops and processes
Function as escalation point for team members and clients, as needed
Find creative ways to meet client requirements
Simplify the client’s experience of implementing a new solution or transitioning from an existing provider
Ability to drive your team to deliver projects on time and maintain client satisfaction
Collaborate with delivery team leads: project management, technical, and training in order to facilitate a streamlined process and experience for clients
Provide reports and statistics related to team performance and accomplishments
Provide mentorship and development feedback to team members
Test new approaches often and iterate based on feedback
Desired skills & experience:
3+ years experience with online learning software, or equivalent experience
3+ years experience implementing saas solutions
Proven team management experience
Professional communication and presentation skills
Excellent organizational skills
Ability to `roll up your sleeves` and engage in projects when needed; knowing when to engage and when to delegate to the team.
Competency in employee engagement, development, and coaching
