Technical delivery consultant
About the position
Are you passionate about both human relationships and software and technology? if so, thought industries’ technical delivery team would love to meet you.
Thought industries powers the business of learning with our industry-leading customer training platformWe were founded in 2014 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalableToday, our growing team builds and maintains the only learning solution with completely native tools and integrations that drive higher engagement, learner proficiency, and retention rates for our clients.
We are currently expanding our technical delivery capabilities and growing our teamWe are looking for a dynamic and experienced team member who can step into a high responsibility, high growth role with confidence and enthusiasmOur team mission is to deliver exceptional technical solutions that support customer business needs, constructing durable connections with and between humans and software platforms, and acting as ambassadors and trusted experts for our technology and our organization.
If you are looking for a role where you can leverage your unique combination of technical and “soft” skills (your emotional intelligence, communication, critical thinking, teamwork, etc.) while working for a dynamic team in an exciting organization, you have found it!
Who you are:
You are a conscientious, curious, and creative problem solver with deep technical knowledgeYou love that feeling when you get something to work, but you are also comfortable in the zone of uncertainty before you get thereYou thrive when collaborating with others, and people trust youYou enjoy helping others achieve successful resultsYou are passionate about your work, but you are flexible and cool under pressureYou can balance several projects at once (and maybe have fun while doing so)You are an excellent communicator who is comfortable conversing about complex technical subjects with a broad variety of technical and non-technical audiencesYou have a growth mindset and live to learn new thingsYou are fascinated by software, data, and technologyYou are driven by care and empathy, and you know how to build bridges.
Expectations:
Reporting to our director of technical delivery, you will be a core member of our technical team and a key reason that our customers achieve technical successYou will work collaboratively with our customers, our implementation consultants, our project managers, our go to market and sales teams, and our product and development teams to help ensure that we deliver on the technical promises made to our customers at the point of saleYou will be a mentor within the team, helping with knowledge transfer and leading by example.
In this role, you will...
Develop and maintain a high level of technical understanding of the thought industries platform, its integration capabilities, and its technical architecture.
Commit to learning new technical capabilities.
Contribute to a company-wide culture of teamwork and mutual support.
Leverage your technical knowledge to build trust with customers, leading consulting and configuration engagements surrounding native thought industries integrations (single sign-on, ecommerce, salesforce managed package, bulk data tools like our business intelligence postgres database, etc.)
Use your deep knowledge of our backend data schemas, api’s, and webhooks to scope complex customer workflows.
Scope, architect, and document custom integrations, microservices, and middlewares, working cross-functionally with our customers’ technical teams, third party vendors, and our own technical delivery engineers and development escalation team to ensure long-term technical success.
Act as a point of technical escalation for our sales, go to market, and implementation teams, helping identify and validate technical gaps and proposing in-platform or middleware solutions.
Manage complex data migrations, cleanups, and become a subject matter expert on all data import and export tools.
Be accountable for concrete technical deliverables on strict, contractual deadlines involving all of the above categories.
Act as liaison with our product and development teams on customer escalations and to scope custom extensions of the thought industries platform for strategic accounts.
Mentor junior team members in collaboration with the director of technical delivery
Build technical trust with our customers.
Desired skills & experience:
3+ years successfully implementing technical solutions in a saas environment with enterprise-level customers
Demonstrated technical track record, allowing you to establish credibility and trust, and to converse fluently with product managers, software engineers, and other technical roles.
Professional level experience with sso, api’s (curl, postman, etc.), and software integrations
Professional level ability to master complex software products, to develop testing and reproduction steps within them, and to think creatively about how to best use them given individual use cases
Professional level understanding of software development concepts such as mvc, backend vsFrontend, database structures and behaviors, event-based architectures, servers and deployment(coding experience is a bonus but not a requirement.)
Superior interpersonal, organizational, and creative problem-solving skills
Exceptional communication abilities, particularly around how to manage discovery and ask the right questions
People-first mentality; ability to empathize and build positive client relationships
Previous experience with online learning software a plus but not a requirement
