Job details
Job type full-time
Full job description
Thrive global is a leading behavior change tech company helping individuals, corporations, and communities improve their well-being and performance through our behavior change platform, storytelling, and corporate services.
As our first community marketing manager, you will bring our digital community to life for our b2b customers and their employeesThe community manager will be responsible for creating an engaging community for our members, fostering the community from the ground up, the day-to-day operations of the community, and will work with customer success, sales, marketing, and product teams to drive engagement and best practicesThe ideal candidate has marketing experience at a high-growth startup and has managed an online community at a saas company before.
Who you are:
You are a self-starter who takes initiative and feels comfortable being an owner
You thrive in a fast-paced, ambiguous environment and you can effectively prioritize
You are passionate about marketing
You stay up to date on digital marketing strategies and channels
You are obsessed with driving efficiencies, improving processes and finding creative solutions
You are curious, highly organized and detail oriented
How you`ll contribute:
Works with customer success marketing team to strategize and design various opportunities to allow our community of members unique ways to interact with and engage in our program and with one another.
Creates, configures, and manages community page layouts designed for different business profiles and audiences.
Helps manage programs (contests, webinars, giveaways) to drive adoption and success with our community.
Demonstrates and provides training on community features, business challenges, and solutions to internal and external stakeholders.
Administers the community, including user account management and moderation escalations.
Bridges communication between internal and external communities, engaging with subject matter experts where relevant.
Monitors community health and produces reports on relevant issues and outcomes.
Assists with the management, upgrade, and improvements of features and functions, providing technical support to members and staff.
Manage polls/surveys to measure community member experience and sentiment
Must haves:
3+ years community management experience
Working operational knowledge and understanding of online community platform moderation tools (forums, blogs, photo uploads, commenting, etc.)
Proven ability to execute tasks with high quality and within time constraints
Effective and versatile written and interpersonal communication skills
Comfortable in a fast-paced/dynamically changing environment
Professional online community knowledge management or moderator experience preferred
Experience with khoros, salesforce, or other community platforms desirable
What we offer:
Being part of a mission-driven company that’s truly making a difference in the lives of people around the world
Ability to develop within the company and shape our growth strategy
A human-centric culture with a range of wellness perks and benefits
A competitive compensation package
Medical, dental and vision coverage + 401k program with company match
Generous paid time-off programs
Our mission
Thrive global’s mission is to end the stress and burnout epidemic by offering companies and individuals sustainable, science-based solutions to enhance well-being, performance, and purpose, and create a healthier relationship with technologyRecent science has shown that the pervasive belief that burnout is the price we must pay for success is a delusionWe know, instead, that when we prioritize our well-being, our decision-making, creativity, and productivity improve dramaticallyThrive global is committed to accelerating the culture shift that allows people to reclaim their lives and move from merely surviving to thriving.
