Job details
Job type full-time
Full job description
Thrive global is the leading behavior change technology company helping individuals and companies reach peak performance, ultimately ending the stress and burnout epidemicWe’re leading the global conversation about well-being and performance and creating tools and programs that help people go from knowing what to do to actually doing it.
The customer success team is a driving force at thrive globalThis growing team of customer success managers (csms) oversees all phases of the customer lifecycle following the acquisition of a new customerThe csm is responsible for the successful delivery, adoption, and ongoing engagement of thrive’s technology solutions to customers and ensuring these solutions continue to be successful for the customer over timeYou will oversee day-to-day customer relationships for a small portfolio of customers while managing and growing a team of csms.
Who you are:
You can’t imagine a world where you don’t manage customers and manage a teamYou’re equally passionate about both.
You’re experienced at driving increased value for customers, and in finding ways to do that at scale.
You love the fast pace and excitement of a high-growth environment.
You’re obsessed with creating processes where none exist.
You’re excited to get to the end of the year and celebrate how far we’ve come as a team.
You’re a leader who is passionate about building healthy, high-performing teams.
How you`ll contribute:
Manage a team of 4-6 csms to begin with, likely more over time.take part in the hiring, training and scaling of your team.
Manage performance, providing feedback, coaching, and helping us to continuously uplevel the organization.
You’ll launch and manage a few of our large enterprise customers and manage these relationships as they move through all phases of the customer lifecycle.
Consult and guide customers to ensure that thrive solutions are successfully adopted and optimized within the customer`s business over time.
Partner closely with the sales team to close expansion opportunities and renewals.
Analyze customer data and seek opportunities to showcase value realized from the thrive solutions, including through regular business reviews with the customer.
Create “raving fans” and highlight each customer’s success internally and externally as permitted.
Represent the “voice of the customer” and share key insights to ensure that each customer is successful.
Work cross-functionally with product management to ensure that customer requirements and product feedback are captured.
Uncover mechanisms for increasing the value of your customer portfolio to the company through marketing initiatives, references, partnerships, market advocacy, social networking, etc.
Must haves:
4+ years customer success or account management experience
3+ years experience managing direct reports
Proven ability developing teams while hitting customer success targets
Ability to confidently and effectively speak with customers of all levels (including ceo’s, owners & vps), managing everything from escalations to complex growth opportunities
Experience managing deal sizes ranging from $1m to $5m
Experience in driving operational efficiencies
Bachelor’s degree preferred
Strong communication skills to collaborate effectively within cs and cross-functional teams
What we offer:
A mission-driven company that’s truly making a difference in the lives of people around the world
Ability to develop within the company and shape our growth strategy
Human-centric culture with a range of wellness perks and benefits
Competitive compensation package
Medical, vision, and dental coverage + 401k program with company match
Generous paid time-off programs
Our mission
Thrive global’s mission is to end the stress and burnout epidemic by offering companies and individuals sustainable, science-based solutions to enhance well-being, performance, and purpose, and create a healthier relationship with technologyRecent science has shown that the pervasive belief that burnout is the price we must pay for success is a delusionWe know, instead, that when we prioritize our well-being, our decision-making, creativity, and productivity improve dramaticallyThrive global is committed to accelerating the culture shift that allows people to reclaim their lives and move from merely surviving to thriving.
