Job details
Job type full-time
Full job description
Summary
We exist to help people achieve financial clarityAt thrivent, we believe money is a tool, not a goalDriven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given.
At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our clientsWe focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow.
At thrivent, we are focused on a digital transformation that will deliver modern, innovative experiences for our clients, financial advisors, and employeesWe are investing in data and technology, using devops practices, and building an engineering culture of empowered technical expertsOur technologists are involved in work that includes cloud native development, digital architecture and integration, automation, cloud data platforms, artificial intelligence, and machine learning as well as maximizing platforms such as salesforce, aws and microsoft.
Seeking a lead engineer to be part of the servicenow enterprise solutions team designing, delivering, supporting, and enhancing solutions and services bringing value to our customers in all we doThe team operates in an outcome focused, continuous improvement and learning culture with an emphasis on automation and operational excellence.
The lead engineer should understand technical and functional design requirements for servicenow, follow industry best practices and patterns in building itsm and itom services, provide high-level design and implement technical solutions.
Job description
Lead and support large scale technology solutions that deliver value across the organization, continuously improving time to marketProvides engineering guidance of technology solutions that deliver business value across the organization, continuously improving time to marketCreates road maps that translate business requirements into technology solutionsSpecifies it hardware and software plans and develops implementation roadmapsEnsures compliance of application and technical infrastructure development with company and industry standardsInfluences future systems engineeringAssesses emerging technologies for application to thrivent’s initiatives and provides technical expertise for next generation initiatives.
Job duties and responsibilities
Lead and execute on the design, build and support of servicenow applications leveraging itil and agile practices
Partner with enterprise business architects to recommend solution designs using existing and new technologies in alignment with enterprise architecture vision
Document specifications and mapping requirements for workflows, reports, data, and system integrations
Author technical documentation to support system configuration, business continuity planning and standard operating procedures
Create reports, dashboards, and metrics to measure outcomes and success
Lead and direct technical solution implementations, along with providing thought leadership.
Direct and lead the design and integration for technical implementations
Provide technical leadership and mentoring to less experienced associates.
Leverages experience to drive standards in thrivent’s environments
Provide on call support, as needed
Required job qualifications :
Bachelor’s degree or equivalent experience in mis, computer science or related field
5+ years of experience in technology related field including prior lead experience
Advanced in-depth knowledge of systems design, architecting and implementing large business systems
Strong organizational, analytical, critical thinking and leadership skills
Preferred job qualifications:
Significant experience supporting and/or administrating servicenow applications
Servicenow upgrades and patch management experience
Agile development methodology experience
Servicenow development experience of workflows, business rules, client scripts, script includes, ui policies, security rules, etc.
Process mapping and workflow design experience
Balance multiple deadlines and prioritize key deliverables
Ability to adapt to fluid situations, quick self-learner, and the ability to manage through complexity.
Collaborate with others in both team settings, across the organizations, and to senior leadership.
Hold yourself accountable, setting a high standard for yourself and others around you.
Employ the appropriate technical tools, which are ever evolving, in all facets
2+ years of experience as a servicenow system administrator
Proficiency in 1 or more scripting or programming languages
Experience using demand and agile development applications within servicenow
Itil certification
Advanced degree or equivalent in mis, computer science or related field
Retail experience
Understanding of thrivent’s technology capabilities
This role can sit 100% remote
Thrivent provides equal employment opportunity (eeo) without regard to race, religion, color, sex , gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state , or federal lawThis policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilitiesIf you need a reasonable accommodation , please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request human resources.
