Job details
Job type full-time
Full job description
Job summary:
The team
Resale event management team is in charge of the platform that makes resale happen! this platform holds a database of events and associated informationThe event creation and settings in this platform allows inventory to flow to our points of sale and also our broker tools therefore it is very critical this work happens with utmost care.
The job
A resale event management specialist provides skills in detailed set up of events with trouble shooting and alert monitoring for changes and updates on multiple online retail sitesThis is an exceptional opportunity to gain applied experience in an ecommerce organizationThis position is full time and will be based at our rolling meadows office, with remote work opportunities availableWe require a flexible work schedule which includes evenings and weekendsOn-call time is required within a rotating schedule.
What you will be doing
Key responsibilities:
Apply appropriate settings in our system to activate resale events, making them visible on our retail sites.
Apply links for proper inventory display on multiple resale platforms
Verify event information for inventory listing
Monitor/apply data changes as needed to ensure event integrity and accuracy
Create/adjust artist and venue names as needed
Track multiple events and settings for reporting purposes
Troubleshoot and respond to customer needs
Identify system updates for continued process improvements
Maintain continuous inventory flow through the tmr systems
Provide support coverage through on-call and adjusting work hours
What you need to know (or technical skills/competencies)
Requirements and qualifications:
High school diploma or equivalent
Strong organizational skills
Ability to manage multiple tasks and interpret complex data
Proven problem-solving skills with attention to detail and follow-up
Must possess excellent verbal and written communication skills
Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment
Must have strong computer skills including ms office and outlook
Knowledge/interest in live entertainment events is desired with a focus on sporting events
Flexible schedule, including evenings and weekends is necessary
You (behavioural skills/competencies)
Must be comfortable working as a team with cross functional knowledge and support
Must be confident with decision making
Ticketmaster values
Rock solid reliability – i earn the trust of clients, co-workers and fans; i set clear expectations; i deliver high quality work on time and on task; i take the time to do things right
Winning teamwork – i collaborate with others; i share information openly; i listen and take time to empathise and understand where others are coming from; i show recognition and appreciation for the contributions of others
Act with integrity – i am proud of the way i represent myself and the company to others; i act with good intentions; i have direct, honest conversations while creating a safe work environment for open dialogue; i represent information and data accurately and completely
Equal opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusionYou will be working in an inclusive environment and be encouraged to bring your whole self to workWe will do all that we can to help you successfully balance your work and homelifeAs a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working withIt’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Culture
We’re fans who help fans everywhere get into the live events they loveA proud division of live nation entertainment, ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every dayWe’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a timeAnd we think that’s pretty amazingIf you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a ‘fan first’ mindset, placing customers at the heart of everything we doWhether working behind the scenes or engaging directly with the ‘fan’ you will be part of a culture that supports and enriches the fan experienceYour work, our passion… delivering world class experiences – fan first.
