Job details
Job type full-time
Full job description
Overview:
This is an operations role largely responsible for providing support to our customers use of tierpoint cloud platforms including in private, public and hybrid deploymentsSome of the primary responsibilities of this role would including owning, tracking and resolving hypervisor related incidents and requests, fulfilling requests and resolving incidents on a daily basis to ensure service and performance related issues are identified and resolved, responding to hypervisor alerts and escalation as well as to work with implementations to transition on-boarded customersThis role requires a client first mentality, high sense of ownership of problems and requests assigned, as well as a high level of attention to detail.
Responsibilities:
Provides quality internal and external customer service surrounding the company values.
Five plus years’ experience and architect level skills in working with multiple hypervisors (vmware and hyper-v preferred).
Strong understanding of san and nas, including experience with high performance arrays (ssd).
Ability to analyze and interpret a variety of infrastructure and performance metrics to make client recommendations for high priority escalations.
Five plus years’ experience in working with server hardware architecture (cisco ucs experience required)
Three plus years’ experience in working with the linux operating system.
Three plus years’ experience in working with a programming language for use of developing scripts (powershell, python, etc.).
Intermediate understanding of itil concepts
Intermediate understanding of enterprise networking concepts (vlans, link aggregation, etc.)
Very strong client management skills including written and verbal communicationWillingness to meet and work with clients to discuss and outline technologies and processes that could improve their current environment.
Ability to lead and manage complex projects and see them to completion
Ability to participate in on-call and off hours’ responsibilities.
Desire to improve upon existing systems and automate processes, including writing and maintaining documentation.
Maintain a deep technical understanding of current and emerging products in the virtualization space.
Willingness to work with product groups to integrate and test upcoming initiatives.
Willingness to mentor and train level i and ii virtualization resources.
Bachelor of science degree or equivalent experience.
Other duties as assigned.
Qualifications:
Vcp-dcv or mcse private cloud certification
Adequate professional experience and knowledge to perform job responsibilities
Excellent verbal, written, and interpersonal skills
Ability to prioritize and organize effectively
Ability to work on multiple projects simultaneously
Ability to work both independently and with others
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
Proficiency in using ms office suite and windows-based computer applications
