Job details
Job type full-time
Full job description
We’re looking for open-minded individuals who want to expand the ways technology can help peopleWe work fast, collaborate, and celebrate as a teamWe’re united by a commitment to shaping tile’s culture around the needs of our colleagues and customers, and by our desire to build a diverse and welcoming workplace.
Our analytics and insights team is growing to keep up with demand for our products and new partnershipsThe team is looking for a consumer insights analyst who will be responsible for qualitative and quantitative research so we can bring more consumer feedback into tile’s decision making.
The ideal candidate will partner with stakeholders in marketing, product, design, and analytics, and execute on the research roadmap with a mix of help from external vendors and internal survey toolsBeing able to synthesize insights into actionable recommendations is key to success in this roleThis is a great opportunity to join a small team and quickly have a big impact on the customer experience.
What you’ll be doing:
Partner with key stakeholders in product, marketing, and design to develop and align on research objectives for projects
Program and send surveys; build reports and mine insights in an online survey tool (e.g., decipher)
Synthesize qual and quant results, translate into recommendations, and present complex data to stakeholders in a clear and simple way
Write and optimize customer check in surveys
Manage tile’s beta testing program
Help with kicking off and implementing tile’s brand tracking program
Help with research operations within the team, managing all aspects of development and deployment of surveys in-house
Help manage third party research resources, keeping a repository of best in class third party research to support internal teams, including product development and business development
Requirements:
2+ years in a consumer insights role
Great attention to detail and ability to synthesize, visualize, and communicate ideas and insights to others
Hands on experience with online survey tools such as decipher or qualtrics, including programming and launching surveys, and building out reporting
History of working directly and closely with cross-functional teams
Ability to work in a fast-paced startup environment in a rapidly changing industry
Nice to have:
Experience with beta testing tools such as centercode
Familiarity with user testing tools such as userzoom or usertesting.com
Experience developing, conducting, and sharing insights for usability studies, working in partnership with design teams
Familiarity with working with user data to incorporate into survey design
Experience in hardware or subscriptions
Benefits:
Own equity in the company - every employee is a stakeholder in our future
Work with an adept team of people who love what they do
Flexible work program
Comprehensive health insurance, dental, vision, 401k, and pre-tax commuter deduction
Hybrid/ remote work environment, depending on position
#ll-remote
To learn more about tile, click here to be directed to our careers page!
We are an equal opportunity employer and value diversity at our companyWe do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
