Job details
Job type full-time
Full job description
Bilingual clinical coach
Remote
Timedoc is growing rapidly, and our training and onboarding team serves a critical part in this growth by ensuring that our new clinical care managers are prepared to deliver the best quality of care to our patientsThe clinical coach/clinical training specialist is responsible for supporting all new hires during the nesting period of trainingThis individual will identify opportunities for coaching through live listening, call evaluation and daily interactions with the new hire classThis role is pivotal in cultivating confidence in the new care managers, while espousing timedoc best practices as defined by our policy and proceduresThe ideal candidate for this role will lead by example and will take pride in leading a class of new hires on their journey toward becoming excellent care managers.
Responsibilities
Provide mentorship, coaching and support to a team of up to 20 care managers, both bilingual (spanish) and monolingual, within their first 30 days of employment with the organization
Be a positive, encouraging, solutions focused voice for the new hire care managers
Help develop a highly motivated, confident, and well-trained staff
Provide frequent coaching and feedback using existing training materials and policy and procedures.
Identify learning opportunities, as they vary by training class, and collaborate with the training team to close these gaps.
Oversee, facilitate, and ensure staff education and adherence to regulatory requirements (hipaa, fcc, medicare, etc.)
Control and maintain steady workflow within the team, track productivity, schedule adherence/timekeeping, research and resolve issues, provide feedback on productivity and quality related performance to care managers
Work with the qa team to assist with quality improvement processes
Work to continually improve retention and eliminate turnover by approaching all situations as solutions focused
Monitor outcomes, via the skills mastery checklist, to ensure that all trainees have met company training requirements before releasing them from training
Create a positive work environment by adhering to company core values and principles
When not leading a training class, you will support training efforts of tenured care managers, as needed and defined by training team leadership
When not leading a training class, you will support classroom training with practice call days, practice scenarios, and other duties as defined by training team leadership
When not leading a training class, you will be responsible for a small production goal commensurate with available time.
What we`re looking for
Someone who is passionate and enthusiastic about timedoc`s mission and providing valuable, patient centered care
Proficient in the ability to speak, write, and translate spanish to/from english in a clinical environment
Experienced rma, lpn, lvn, rn
Experience with clinical coaching and training/preceptorship, especially virtually, is highly desired
Strong communication skills (both written and verbal)
Can simplify and effectively communicate complex concepts to individuals and groups of varying experience
Can work independently and with little direction; is flexible, creative, and innovative with the ability to manage priorities
Strong organization, task management and planning skills
Ability to communicate fluently in english and spanish (reading, writing, and speaking) is preferred, but not required
Timedoc health is an equal opportunity employerTimedoc health does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate lawAll employment is decided on the basis of qualifications, merit, and business needs.
