Job details
Job type full-time
Full job description
Toppers pizza is looking for a franchise training manager
For full-time employment at our world headquarters in whitewater.
At toppers pizza, we strive to be the place where all people want to do their best workTherefore, we value all the fascinating characteristics that make us different.
People, pizza, and passion - it`s how we roll.
Our pizza people are the heart and soul of our company, bringing great food and memorable experiences that people connect over in our communitiesAt our corporate office, we support these store team members.
We live by a set of core values that pretty much sum up everything about usWe love what we doOur goal is to be the best pizza company in the world by killing it on every detail of the customer experienceCovid-19 slowed many businesses down, but toppers is experiencing its most substantial growth and sales in company historyOur time is now.
Are you an experienced training manager that will passionately represent the toppers brand? do you impress and inspire others with how you do your job by being reliable, not compromising your values, being a role model for politeness, generosity, and good manners, and have well-founded confidence that reassures other people? can you do this even when under pressure?
As the ideal candidate,
You love to travel – most store openings require 1-3 weeks on-site.
You have an in-depth knowledge of restaurant operations, management, and supervision.
You do thorough research and spend a reasonable amount of time preparing for your training sessionsIn spite of that, if you are met with questions you don`t have answers to, you don`t get defensive— you accept it and tell learners you will get back to them later.
You can explain complex concepts in simple terms because you know the only way you can keep your listeners hooked and motivated is if they can understand you well.
You can assess training needs and are constantly on the lookout for existing gaps in the business and think of ways to bridge them.
People sit up and listen to what you have to say because you get creative and embrace innovative training methods such as videos, case studies, live examples, gifs, and infographics to deliver your point instead of sticking to the boring powerpoint presentation.
You are fully invested in a conversation when people have something to say or ask, and you don`t rush to give your point of view or interrupt without entirely understanding the other person.
You are a patient listener and create a conducive environment and make team members feel comfortable.
You embrace that there is never an end to learning, and you believe as a franchise training manager you need to remain relevant and keep yourself updated with the latest happenings in the restaurant industry by reading, signing up, and attending networking events to meet experts so you can proactively acquire the necessary knowledge.
The position allows some flexibility to work remotely from home but will require working at the toppers headquarters in whitewater (25-50%) and toppers restaurants across the country (up to 75% at times).
You`re the glue that binds us all together in your role as the franchise training managerYou bring it with passion by coming to work ready to make things happenYou`re noticeably friendly & project positive energy by smilingYou enjoy being in our stores, talking to customers, team members, and franchisees regularlyNot only do you have fun enjoying the work that you do, but you want to be a part of building something special - we are building an extraordinary company!
There is only one way we can create a smooth-running and prosperous business that reaches its full potentialThe franchise training manager must train our systems and processes to continually provide the best service to our internal and external customers to grow our business.
The franchise training manager will report to the director of training and franchise systems and is a member of the franchise operations teamThis role is responsible for supporting the brand`s goals and objectives in the following areas:
Franchisee training
On-site training for new store openings
Ongoing field training
Coordinating the logistics of the training itself and training teams
Certification of stores and people
Assist in the creation and maintenance of processes, procedures, and training materials
Evaluate processes and procedures
Minimum qualifications
For you to be a successful franchise training manager @ toppers you:
Represent and promote our brand with positive energy
Are a high integrity and authentic person that speaks your truth or fears and lives true
Are committed to having fun at work
Love pizza (kind of obvious, eh?)
Value and have empathy and gratitude for people at all levels of the organization
Don`t settle for `good enough` for your own performance
Have polished the skill of prioritizing
Set aside significant amounts of time to make your workflow smoother by organizing
Are proficient at spreadsheets, databases, e-filing, presentation software, and more
Are a system and process-oriented devotee
Are a risk taker and don`t mind making mistakes if they happen - you take pride in the `scars` you have earned and view them as a part of growth and becoming an expert in a subject
Ask a lot of great questions and can sort out the important from the minutia.
Listen and show people that you are listening
Play well with your peers, and in return, you gain their support and cooperation
Required education & experience
Fully certified general manager in the toppers manager-in-training program and above or, two-plus years in a related training/operations role in the restaurant industry
Successful experience in leading teams
Experience and a solid ability to hold others accountable to company standards
Have held a valid driver`s license for two years
Can pass our insurance company`s motor vehicle record minimum requirements:
In the past three years, no more than:
Two minor moving violations or
One at-fault accident or
One minor moving violation and one at-fault accident
If this describes you, we would love to meet you!!!
Want to stand out? be sure that we can see your experience and skills by writing a short cover letter telling us how your background and passion relate to what we`re doingYou take the time to write a cover letter; we promise to acknowledge every inquiry with a personal response because we have no robots working in our hr departmentAt toppers, we value people for their rich histories and perspectives; not only for their certifications and degrees and former employer brands or their buzzwords on their resumes (those are cool too!)This is why we`d love to hear from you on a more personal note also.
We love passionate candidates and believe that our only opportunity to win in the marketplace will come by hiring and keeping the best people in the industryIf that`s also your view, please give us a look, and make your day extraordinary!
Some benefits include:
We offer an excellent team environment as well as provide excellent benefits such as:
Competitive salary with bonus incentives
Fun atmosphere & casual work setting
Up to six weeks of paid time off annually
8 paid holidays
80% company paid medical insurance off of the base plan
401(k) plan with up to a 4% match
Meal discounts (70% while working!)
100% company paid life insurance
100% company paid short-term disability insurance, which includes paid time off for having a child
100% company paid long-term disability insurance
Fitness club reimbursement
Paid training & professional development
Flexible spending accounts (dependent care & health)
Health savings account
Voluntary life insurance
Voluntary group dental insurance
Voluntary group vision insurance
Voluntary group pet insurance
Our company profile (if you`re interested and hopefully you are)
Toppers pizza is a growing pizza delivery franchise company based in whitewater, wisconsinToppers has won numerous accolades and recognition in the restaurant and franchising industryWe have an incredible leadership team of restaurant veterans.
We are not your mom and dad`s pizza companyWe pride ourselves on being just a little bit different and a lot more fun! our company is a family of fanatical, passionate people working toward the common goal of becoming the greatest pizza delivery company on the planetSome words commonly used to describe us: edgy, sarcastic, irreverent, funCheck us out at www.toppers.com.
If you like working in a stuffy, no-fun environment, we would not be your dream employerWe try to spoil our team members with things like; virtual yoga, various company events, performance-based incentives, and other sillinessWe make it a point to laugh and smile every day!
Equal employment opportunity
Toppers pizza is committed to creating a diverse work environment and is proud to be an equal opportunity employerToppers recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Please read over the reviews left by our team members on glassdoor.
Http://www.glassdoor.com/overview/working-at-toppers-pizza-ei_ie224004.11,24.htm
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