Tourmaline labs job profile:
Enterprise sales engineer
About us
Tourmaline labs is an ai mobility company that enables large enterprises to more effectively manage distributed workforce and assets.
Our ai powered solutions provide automation, self-managed programs with little to no human intervention and insights to make better business decisions, reduce costs, improve safety, compliance and more efficiently run its operations.
We are an exciting diverse team based in beautiful san diegoWe truly use ai in everything we do, don’t have any direct competitors and have a vast global market opportunity (large tam, sam, and som).
We are a young and energetic company, moving very fast and it is a great time to join us, just before we substantially scale up the sales and marketing teams.
About the job
As a sales engineer, you will be engaging with our potential customers from the first conversation, guide them through demonstrations of our solution, organically build relationships, engage your customers and manage proof of concepts leading to successful sales.
You are a key contributor to our sales team; you’ll serve as a subject matter expert in our solution, and have the ability to demonstrate tourmaline’s platform powerful value propositionWorking with the sales team, you’ll help acquire new customers, expand relationships and drive revenue growth to key accounts during the sales process.
Your role is extraordinarily important during the sales process as you will be the closest person to the client as you conduct pilots, befriend your customers, become an advisor, and with your in-depth technical understanding of the solution, you will be able to understand which portions best fit every use case for each customer you engage with.
You tend to befriend your customers and gain their trust as a sales engineer where you can engage them in more in-depth discussions and truly get to know them making the entire process more pleasant and successful to all parties involved.
Performance:
Understand the product and the solutions offered by tourmaline labs inside out
You will be an expert with tourmaline labs solutions during the sales cycle, while performing customized product demonstrations via the web to our customers and prospects.
Demonstrate the solutions in a concise, friendly, and approachable manner that connects with your varying audience
Develop product demonstration and prepare systems for presentation to prospects or clients
Using information gathered from prospects, ensure demonstrations are effective at showing how our products compliment the clients’ processes,etc
Maintain a personal demonstration system to build sample data for demonstrations.
Refine/update the sales engineer playbook with one pager documentation, questionnaires, templates, processes to make the entire customer experience pleasant, professional and easy to follow, ensuring the successful conversion of accounts
Lead pilots from start to finish with a goal in mind, and milestones along the way to meet those goals
Field troubleshooting of products during pilots and throughout the sales process
Evaluate customer requirements and work with the solutions consulting team to determine best configurations, and generate tailored experiences
Conduct product training, create product documentation
Have high-level technical and integration discussions
Respond to functional and technical elements of rfps, security questionnaires, etc
Collaborate with internal sales, marketing and engineering teams to develop customized presentations, demos, and pilots/pocs
Keep current on product releases and new features, assist in training customers, pilot participants, new hires and colleagues.
What you’ll need to bring to the table:
2+ years of professional experience working customer facing environment
Experience successfully demonstrating and articulating value of saas solutions
Strong customer facing skills; ability to influence users, technical and executive audiences.
Strong solution & value selling experience
Savvy presentation and demonstration skills, fluidly and simply translating complex technology concepts
Critical thinker, generally curious—a true problem solver
Passionate about learning and improving every day, and motivated to excel
Open to feedback; coachable
Strong team playerAble to adjust to a dynamic work environment and work with a variety of roles within the organization
Self-starter with strong ownership skills, willing to go above and beyond the job description
Advocate for team selling, partnering with sales to qualify opportunities
Analytical and problem-solving skills
Curiosity to learn and assimilate information quickly, enthusiasm to share and teach others
Experience in delivering service to multiple enterprise deals/projects simultaneously
Be adaptive in your customer engagement
Experience in integration platforms, web services and api technology a plus
Bilingual: spanish, portuguese, or french speaking a plus
