Job details
Job type full-time
Full job description
Driven to serve® and ready to succeed!
Working with towne park offers a variety of employment opportunities for your unique career plan! whether you’re a part-timer, careerist or adventurer, towne park gives you the tools to learn and growWith business in 50+ national markets, there’s no limit to where towne park might take you!
No matter what you’re looking for, towne park provides a winning environment working alongside the brightest and friendliest colleagues aroundWhether it’s team events, giving back to the communities where we live and work, or celebrating a towne park win, you’ll find a fun and welcoming work experience!
Provide tier 1 & 2 phone and e-mail support to all towne park managers and associates by answering, researching, and resolving internal customer calls and e-mails that come into the human resources service centerPhone and e-mail support may include:
Tracks, resolves, and escalates issues during the pre-employment screening processResponsible for communication with talent acquisition, operations, and clients as contractually requiredEnsures background screening packages are assigned correctly and that all background screenings are administered according to towne park standards, client contractual standards, and any applicable federal, state or local law.
Provides support for field operations through obtained technical acumen on the workday hris, timekeeping, and other towne park systemsAssist associates with systems access issues and managers with hr changes, job requisitions, delegation of tasks, and general assistance with business processesProvides support for testing new versions and new functionality of the hris system.
Reviews payroll documents for accuracy, gains approvals, and processes requests including payroll correction forms, stop payments, etcTroubleshoots and escalates time and attendance issuesWorks with field operations managers to ensure all hourly associates unapproved shifts and errors are correctly in time to meet all payroll deadlines.
Assists in benefits and compensation inquiries including basic benefits troubleshooting, updating the wage scales, fmla and other leave requests, paid time off inquiries, research, and troubleshooting, and life event and open enrollment support.
Assists in the research and resolution of employee relations issues either individually or in partnership with the appropriate human resources business partner.
Provides suggestions for training materials, user guides, and faqs that can be used by associates and managers to accomplish common tasks.
Adheres to all company policies, procedures and business ethics codesMaintains a clean, neat work environmentCompletes all tasks in a timely manner as instructed by the hrsc manager, hr operations & hrisMaintains confidentiality at all times.
