Job details
Job type full-time
Full job description
We’re looking for an account manager to join us here at traction guest! as our account manager, we are looking for someone who is passionate about customersThey love to advocate, educate, grow, retainAnd ensure satisfactionIdeally, they’ll have a background in account management or customer success in software.
This is a full time remote role, that can be based anywhere in canada or in the us
About us we are a global leader in enterprise visitor managementWe are on a mission to help organizations across the world protect their facilities, employees and visitorsWe pride ourselves on our innovation and growth and have been recognized by deloitte technology fast 50 company to watch, forbes cloud 100 rising star and g2 leader in customer satisfaction for visitor managementWe are backed by investors that include bessemer venture partners and salesforce venturesTo support our diverse customer base, we have employees across the world in ireland, us and canada.
Culture culture is important at traction guestOur values don’t just sit on a glossy pageWe live them every dayOur values are the cornerstone of who we are: embrace knowledge do the right thing seek adventure and smiles healthy hearts and heads pursue opportunity build community
Skills
Bachelor’s degree in business or computer science, or equivalent experience
2+ years in a client facing, high-tech b2b, account management or renewal management role preferred
Proven track record of quota attainment
Ability to interact with a customer’s executives and demonstrate strategic understanding of business needs
Hands-on experience with crm software products (salesforce.com preferred)
Ability to think critically and analytically
Outstanding listening skills with the ability to translate client communications into solutions
Strong organizational skills, highly detail oriented, motivated to document process
Ability to multitask/ in a super fast paced environment
Willingness and passion to learn new skills
What you will be doing
Build and execute key account plans with quarterly and annual business reviews (qbrs)
Drive expansion and upsell revenue within strategic accounts
Engage executive sponsors to build long term relationships
Coordinate and participate with marketing on customer programs
Educate customers on the value of traction’s guest in a thoughtful way
Prioritize and advocate for customer needs, elevating issues that will have the most impact on customer satisfaction, retention and growth
Collaborate with other internal teams to provide an outstanding and ongoing experience for our clients
Manage communication and document client interactions
Use a data-driven approach to lead outreach campaigns that promote new products, analyze client engagement, and increase product utilization
Negotiate contract renewals, create proposals, and manage customer expectations
Drive online reviews so that our prospects can read about our performance
This isn’t just about us getting to know youWe believe you need to dive in to get to know usWe encourage you to research and read up on our company news and articlesThroughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skillsAs you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.
Once your application is received and reviewed, qualified candidates will move on to our next stepsOur general recruitment process has the following steps:
Phone interview with our people & culture team meet with the hiring manager and other members of the team product presentation and interview culture meeting with members of the traction guest team
We are an equal opportunity employer and love diversity at our company! we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
