Job details
Job type full-time
Full job description
Job description summary
Responsible for the sale, distribution and support of the employee benefits product portfolio through identified channels managed by the organizationDevelops and maintains long-term relationships with key accounts and producers that align with growth strategies.
Job description
Responsibilities
Promote sales solutions and enhance the consumer buying experience through a needs-based approach, including cross-sell vp products to existing health clients.
Provide sales assistance and marketing support for new and established distribution relationships.
Deliver orientation, operations and systems training to general agents and support staff as needed.
Handle large account client management.
Focus on management and growth of existing block of business and increase in client and policyholder persistency.
Measure satisfaction and persistency of the in-force book and implement relationship management strategies which drive customer engagement; implement a renewal management and cross-sell strategy that ensures customer satisfaction resulting in long-term persistency of in-force book of business and returns expected sales results.
Assist administrative/operational partners with complex problem resolution to ensure key account customer satisfaction.
Keep abreast of industry and consumer trends in related markets, channels and products.
Qualifications
Bachelor’s degree in a business related field or equivalent experience.
Three years of sales or customer service experience.
Understanding of employee benefits marketplace, including development of benefit packages, enrollment methods, eligibility management and termination procedures.
Understanding of the broker/agent distribution channel (for health: including affordable care act (aca), mec, mvp and 60% avp plans).
Understanding of the employee experience in enrollment and the use of voluntary, supplemental and primary medical insurance purchased through an employer.
Communication and presentation skills.
Relationship-building and interpersonal skills.
Proficient with ms office (word, excel, powerpoint, outlook).
Preferred qualifications
Broker/agency experience.
Life/health license.
Working conditions
Office environment or work remote from home.
Moderate travel (15%)
This job description is not a contract of employment nor for any specific job responsibilitiesThe company may change, add to, remove, or revoke the terms of this job description at its discretionManagers may assign other duties and responsibilities as neededIn the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable hr business partner should be contacted to evaluate the accommodation request.
