Job details
Job type full-time
Full job description
Every day, our travel consultants provide over the top travel planning services for our business customersWe are seeking trainee travel consultantsThis is an entry level position and a tremendous career opportunity for someone who loves to help others, takes pride in going the extra mile, and who wants to begin their career in the travel industry.
Our culture
Core to our company philosophy is our dedication and devotion to providing “over the top” (ott) serviceWe are committed to the success of our customers, our associates, our industry and the community in which we serveWe thrive when you doWe encourage our associates to be creative and forward thinking, sharing their ideas and insights to make a difference.
Responsibilities include:
Participates and completes on-line and classroom training for ott (over the top) customer service, building a basic pnr gds formats, managing queues, domestic fare components, car and hotel reservations, basic domestic exchanges, and travel incorporated technology (e.gScripts and agent assist).
Uses training curriculum to provide ott and book reservations for clients.
Effectively communicates reservation details and fare rules to clients (verbal and written).
Identifies and promotes preferred vendors.
Meets agent trainee transaction and accuracy goals
Meets ott standards
Performs other duties as assigned.
Qualifications include:
High school education or equivalentSome college preferred.
Six months to one year of industry or customer service related experience.
Strong verbal and written communication skills are essential.
Exceptional customer service, follow-up, attention to detail, multitasking, and listening skills.
Excellent computer and software skills.
Basic knowledge of world geography.
Gds system experience or exposure a plus.
Hours / training:
Training: position will be part of a small training group of new agents that will train for approximately six weeksFollowing formal training, new consultants will work closely with trainers and mentors.
Hours during training: ability to work from 9:00 a.m– 6:00 p.m., monday - friday required.
Hours after training: ability to work a schedule that includes evenings until 8:00 p.mOr 9:00 p.mAnd weekend hours is requiredFinal schedule will include a saturday and/or sunday.
Additional requirements:
This is a remote / virtual position requiring a dedicated, distraction-free workspace
Work location must have access to high speed internet (equipment and service provided by travel incorporated)
Travel incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran statusIndividuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact human resources at hr@travelinc.com.
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