Job details
Job type full-time
Full job description
Overview: this position is responsible for the successful deployment and management of all transactional technology and development within travel leaders corporate.
This role has accountability to lead the automation team in the implementation, delivery, maintenance, support and life cycle of corporate travel solutions including but not limited to portals, profile solutions, transactional technology, quality control, company projects and approval systemsThis role will also be responsible for monitoring of the quality support desk that handles any type of quality issue, including but not limited to transactions, 3rd party vendor integrations and assistance with internal inquiries.
This position reports to the vice president of integrations, project management and quality, and interacts with all departments of travel leaders corporate and tlg divisions and should be knowledgeable in leading a team of quality control and development resources, along with mid office and client facing systems.
This individual must be capable of managing professional conversations with internal and external clients in supporting our technology solutions, customer service goals and client expectationsResponsibilities:
Professionally and consultatively drive technical conversations with the purpose of providing product education and creative recommendations to the department and clients on product capabilities, services and features inherent in the mid office toolset, gds, and other product offerings utilized at travel leaders corporate driven by the automation team.
Product market share projects – assist with managing the conversion (change management) process according to defined implementation guidelines, to convert existing clients to various platforms within the travel leaders group product line.
Partner with account management and training manager to create customized product training materials to assist clients in the change management and communication of new products.
Manage third party vendors to escalate system issues and requests for enhancement.
Assist team with efficiently communicating and defining project requirements and timelines to all project participants including the completion of tasks and deliverables as defined within appropriate project plans and discovery documentation.
Coordinate and prioritize direct report schedules to ensure a timely flow of projects, communications and product deployments.
Analysis, planning and decision making associated with departmental projects.
Assist team with managing and updating project plans during any implementation process collecting product requirements, client requirements, change management requests and issues.
Establish weekly project timelines and communicate with stakeholders related to expectations based on deliverables, requests and requirements.
Responsible for ensuring successful implementation of new business in the quality control environment.
Coordination of resources to ensure balanced and productive resources.
Assist with appropriate consultation of services and system capabilities.
Validation of testing process and plan.
Define, track and review smart goals for department and employee success and department growthIncluding the delivery of additional training and guidance in process and product management.
Ensure the continuation of a collaborative, effective and cohesive team atmosphere that enables streamlining processes, exposure to new learning opportunities for the collective team and overall high levels of engagement and employee satisfaction.
Other duties as assigned.
Qualifications:
5+ years travel operations and/or travel experience.
Bachelors’ degree or equivalent experience.
Strong teamwork and interpersonal skills, strong organizational skills required to handle multiple projects and priorities simultaneously.
Supervisory experience, leading a technical team.
Knowledge of any one or more of the following systems: compleat, iqcx, deem, concur, getthere.
