Job details
Job type full-time
Full job description
Overview: it is the primary responsibility of the convention services manager to coordinate multiple hotel services for larger in-house and citywide meeting groupsAll duties are to be performed in accordance with departmental and property policies, practices and procedures.
Specific job functions:
Initiate correspondence with introduction letter, agenda, and any other pertinent information
Coordinate and service all logistics of assigned groups from initial booking through meeting requirements and departure
Conduct pre-convention meeting with meeting planner and all hotel operating departments representatives which are involved in the program
Disseminate group resumes which include profiles, agendas and requirements to all hotel operating departments in a timely and efficient manner
Maintain close contact with client on regular basis both verbally and with written confirmation of changes and updates
Provide personalized “on the floor” attention to all in-house programs
Assist with billing discrepancies with the intent of resolving to the satisfaction of all parties
Ensure continuing education and management training provided by hotel
Assist sales with vip sight inspections
Oversee hiring practices / standards and ensure training programs reflect appropriate employee development guidelines
Perform all duties as deemed necessary for the success of the department
Responsibilities/qualifications:
Degree in marketing, hotel management or business administration preferred
Two years experience in hotel sales preferred
Knowledge of delphi, word and excel preferred
Must possess excellent written and oral communication skills
