Job details
Job type full-time
Full job description
Want to work for a fast-paced, innovative company? tri pointe homes is always looking for individuals to help us push forward in our pursuit of high-level home buyingIf this sounds like a career for you, apply to be a part of our great team.
Tri pointe homes is looking for an experienced, detail-oriented, problem-solving individual to join our talented group as a salesforce business analyst.
Position highlights: the salesforce business analyst is a self-driven individual with a “get it done” mentality that has a passion for helping organizations solve complex business and technology problemsThe individual in this role will lead technical requirements sessions, act as a liaison with business users, executives, and it team members, and an interface between salesforce.com and other systems.
This role, along with the salesforce team, will be responsible for proposing, implementing, and managing the implementation of salesforce solutions that meet business requirementsThis individual will work closely with business users to lead sessions to gather, define, and document business requirements.
Position responsibilities:
Hands-on configuration of new and existing salesforce.com features including user management, roles/profiles, permission sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, custom metadata types, custom settings, managed packages.
Develop implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support
Document requirements in the form of use cases
Demonstrate solution functionality to business stakeholders as needed
Design and participate in end-user acceptance testing
Present solution options to the customer, evaluating the pros and cons of declarative configuration against code and customization
Perform impact analysis for scope change requests, document changes to requirements, configuration, and data mapping
Participate in declarative system configuration
Provide technical and functional expertise to project teams
Participate in training content development and administrator and end-user training delivery
Other duties as assigned.
Position qualifications:
Bs/ba required in business or technology related major
Pmp, itil, or other relevant professional certification is a plus
A minimum of 2 years of crm experience and a proven understanding of a full software development lifecycle
A minimum of 2 years of hands-on experience with packaged applications, preferably salesforce, implementing full project lifecycles.
Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs
Skilled at defining and documenting business processes and requirements for ongoing system improvement initiatives
Content knowledge - experience designing and implementing salesforce solutions
Analytical techniques - experience leading requirements gathering sessions and documenting the outcome, including designing process flows and helping define test scripts
System configuration - ability to effectively design a scalable solution to meet client business needs, and participate in system configuration when necessary
Project management - demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understanding of core project management concepts, theories, practices, and methods
Change management and scope control - experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues management and change control logs to understand the status and identify potential risk situations
Familiarity with agile software delivery methodologies and tools such as scrum, and jira
Active salesforce certifications or ability to achieve relevant certifications upon hire
Relevant technologies:
Salesforce sales & service cloud
Docusign
Nintex drawloop
Marketo
Tableau
Microsoft teams, sharepoint, asana, and jira
At tri pointe homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selvesWe embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our businessWe believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.
We are an equal opportunity employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our businessIf you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.
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