Job details
Job type full-time
Full job description
“tripleseat rocks!” these are words we hear from our customers and employees alikeTripleseat is a market-leading saas-based catering and event management platform for restaurants, hotels, and unique venuesWe enable those venues to seamlessly book and plan events, increase sales, and streamline their workload.
Tripleseat has been recognized as an inc5000 fastest growing company and is expanding the team to service our growing customer baseHere at tripleseat, it is all about the peopleOur company culture and the well-being of our employees are the key to our successWe love what we do and who we get to do it with!
As a qa support engineer, you will be an asset to the success of the tripleseat customer support teamThis role is the uppermost level of support and will be working to resolve the most difficult system concernsAs the final stage of support, you will work on more complex technical issues and provide an efficient solution for our customers.
This role is great for someone who has in-depth knowledge of it products, has dealt with network and infrastructure, and has a proven record of developing and deploying solutions to solve problems.
What you will do:
Develop a deep knowledge of the tripleseat software
Responsible for developing and implementing daily inspection activities to detect and resolve problems
Review quality specifications and technical design documents to provide timely and meaningful feedback
Create detailed, comprehensive, and well-structured test plans and cases to ensure products meet design and quality standards
Communicate with developers and support specialists on production issues
Diagnose and troubleshoot software issues and engage with our product and engineering teams using established processes
Anticipate, prioritize, plan and coordinate testing activities
Collaborate with developers in the design, development, and execution of tests for new and existing projects
What we are looking for:
3-4 years of customer service experience
Familiarity with a saas / cloud based environment
Experience with html, css, javascript, sql, and api integrations
Excel guru with a general understanding of working with data, filters, and formulasability to analyze and problem solve
Detail-oriented
Clear, professional, and informative communication style
Ability to manage multiple workflows simultaneously
Comfortable with web-based software tools such as zendesk, slack, jira, salesforce, and basecamp
Ability to adapt in a dynamic and fast-paced environment while maintaining a sense of humor
This position is a fully remote role for eligible candidates in the united states.
